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Jed Hewson
2:20
Aug 12, 2021

1Stream celebrates 13 years of great partnerships

Technology and seamless customer service remain at the heart of the business, says 1Stream.

2:40
Jun 22, 2021

Is your contact centre ready for online retail?

1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.

2:00
Jan 18, 2021

Click to chat or call functionality brings customer choice, business efficiency

Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.

2:30
Nov 25, 2020

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

1:50

1Stream wins again at Collab Awards

The company has been named the Top Performer Africa at Collab Awards for two years running.

3:30
Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

3:30

Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.

4:20

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

3:00

Trends that will shape the contact centre

Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.

3:10

Training key to continued success in contact centres

To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.

3:00

Are university contact centres tech savvy enough?

Education institution contact centres should be embracing technology to offer the best support and customer experience for students, says Jed Hewson, co-founder and Joint CEO of 1Stream.

3:00
Oct 19, 2016

Higher learning institutions require tech-savvy contact centres

Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.

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