Jed Hewson
Aug 12, 2021

1Stream celebrates 13 years of great partnerships

Technology and seamless customer service remain at the heart of the business, says 1Stream.

Jun 22, 2021

Is your contact centre ready for online retail?

1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.

Jan 18, 2021

Click to chat or call functionality brings customer choice, business efficiency

Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.

Nov 25, 2020

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.


1Stream wins again at Collab Awards

The company has been named the Top Performer Africa at Collab Awards for two years running.

Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.


Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.


Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.


Trends that will shape the contact centre

Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.


Training key to continued success in contact centres

To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.


Are university contact centres tech savvy enough?

Education institution contact centres should be embracing technology to offer the best support and customer experience for students, says Jed Hewson, co-founder and Joint CEO of 1Stream.

Oct 19, 2016

Higher learning institutions require tech-savvy contact centres

Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.

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