contact centre integration
4:20

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

2:40
Oct 1, 2015

Viewpoint: Reducing costs while enhancing customer engagement

Most call centres have deployed an automated service in a bid to eliminate these costs, says Ocular Technologies.

4:00

A time for integration

Companies need to consolidate the back-office and contact centre.

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