SMS still in the game 28 years later
The first SMS was sent nearly three decades ago today, delivering a message that simply read “Merry Christmas”.
GovChat saves SASSA R7.5m through chatbot service
The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.
Put SMS on steroids to reduce Africa's comms barriers
Data-driven communication platforms ignore African realities, says Onli SMS founder Ivan Kartun.
eBook: Your retail business can do better
Five ways SMS can drive more profitable customer engagement.
Real-time communication with your customers
If you want to gain and keep a competitive advantage, a reliable and innovative communications platform as a service is what you need, says CM.
RCS messaging from CM...SMS 2.0
Rich Communication Service messaging provides for a far richer experience than the plaintext SMS, but uses carrier networks instead of the Internet, says CM.
TotalSend introduces payments via SMS, e-mail
Push payments allow retailers to integrate a payment platform into digital messaging platforms such as SMS, e-mail or chat messages.
5 ways to improve your SMS campaigns
CM looks at some of the opportunities for you to get the most out of this channel from a South African context.
Viewpoint: Omni-channel puts the customer first
A well-strategised and, importantly, seamless omni-channel plays a vital role in digital transformation, says Ebrahim Dinat, COO at Ocular Technologies.
What you need to know about promotional SMS marketing
The idea of promotional SMS marketing may still be fairly new, but there are many reasons that it is so effective, says Channel Mobile.
SMS to alert motorists of traffic fines
Cape Town's motorists will be able to pay traffic fines via an SMS link.