Frontline lessons from top retailers for improving sales and service.
Improving customer authentication and fraud prevention.
Find the solution that offers outstanding customer service and provides your customers and employees with the best tools and dialogue function.
Essential advice for designing a new bot or troubleshooting your existing one.
Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security.
A combination of advances in conversational AI and digital front door approaches to patient and physician engagement will drive healthcare constituent satisfaction, says Nuance.
Voice biometrics technology has a higher authentication success rate than passwords and fingerprint authentication, says Nuance's Brett Beranek.
ZTE unveils new consumer research offering insights into the smart voice market in China.
New smartphone apps hope to solve the problem of keyboards causing aching fingers.
The firm that makes the software that runs Siri forecasts current-quarter adjusted revenue and profit below expectations.
The company, whose software powers the Siri feature on iPhones, recently spoke to Samsung and private equity firms for a possible deal.
We round up this week's top six stories from across the globe that piqued our interest or had us scratching our heads.