eBooks: Twelve best practices for omnichannel retail customer engagement
Frontline lessons from top retailers for improving sales and service.
White paper: Biometrics for telecoms
Improving customer authentication and fraud prevention.
eBook: Discover the digital universe of customer communications
Find the solution that offers outstanding customer service and provides your customers and employees with the best tools and dialogue function.
eBook: Top five reasons why retail chatbots fail (and how to fix them)
Essential advice for designing a new bot or troubleshooting your existing one.
Security and fraud predictions: 2021
Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security.
Five tech predictions for 2021
A combination of advances in conversational AI and digital front door approaches to patient and physician engagement will drive healthcare constituent satisfaction, says Nuance.
Voice biometrics most effective form of authentication
Voice biometrics technology has a higher authentication success rate than passwords and fingerprint authentication, says Nuance's Brett Beranek.
ZTE and partners discuss voice control
ZTE unveils new consumer research offering insights into the smart voice market in China.
Apps re-invent smartphone keyboards
New smartphone apps hope to solve the problem of keyboards causing aching fingers.
Nuance Q4 misses expectations
The firm that makes the software that runs Siri forecasts current-quarter adjusted revenue and profit below expectations.
Nuance held sale talks
The company, whose software powers the Siri feature on iPhones, recently spoke to Samsung and private equity firms for a possible deal.