South African Social Security Agency
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SASSA urges use of online channels as COVID-19 grant is extended

The South African Social Security Agency encourages COVID-19 grant recipients to use the online channels at their disposal for application amendments, or to lodge appeals.


ICT tenders: Need for speed

This week’s National Tender Bulletin requires companies to act fast to participate in tenders.


SASSA to extend online grant application services

The social security agency looks to make it possible to apply for disability-related grants via its online portal.

Dec 10, 2020

Govt’s weak IT systems flagged for sluggish COVID-19 relief delivery

The auditor-general’s COVID-19 audit once again flags IT systems as among the top shortcomings in government efficiently delivering relief initiatives.


SASSA prioritises other govt databases for future checks and balances

The South African Social Security Agency looks to tap into the databases of other government departments as it intensifies its fraud prevention and zero tolerance measures.

Sep 29, 2020

GovChat ready to ‘assist SASSA where needed’

As the world stage awaits, government’s citizen engagement platform GovChat is open to partnership opportunities to assist SASSA.


SASSA’s online applications portal hits a snag

The South African Social Security Agency’s newly-launched online portal for certain social grant applications is inaccessible to some.


GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.


COVID-19 grant recipients can switch payment method

The South African Social Security Agency will once again open its online system to allow recipients of the R350 social relief grant to change to their preferred method of payment.

Aug 6, 2020

Kotzé steps down as Net1 boss

Outgoing CEO Herman Kotzé will remain a consultant for the company until the end of May next year.

Aug 6, 2020

Ex-SASSA officials get 10 years imprisonment for fraud

The officials were sentenced for defrauding the state of almost R1.2 million in a well-orchestrated manipulation of the agency’s system.

Jul 31, 2020

SASSA enables changes for easier access to COVID-19 grant

The South African Social Security Agency opens its system to approved beneficiaries of the COVID-19 grant, allowing them to alter banking details online.

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