Amazon Web Services plans more data centres in Africa
CEO Andy Jassy expects Amazon Web Services to launch more data centres in Africa after the planned Cape Town facility goes live in 2020.
Tech predictions: 2019 will be the year of the CIO
Forrester Research predicts the CIO's role will be elevated in 2019, as the IT executive is given room to lead and orchestrate this vital company role.
Viewpoint: It's time to put the 'C' in front of CX
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.