Africa is 2021’s internet censorship hot spot
This year, Africa became the most censorship-intensive continent across the globe, responsible for nearly 53% of the cases in 2021, says Surfshark.
WhatsApp tightens chat security in privacy update
WhatsApp adds a new privacy feature that will provide users with more control to enable their messages to disappear for all new chats by default.
MTN’s aYo insurance unit goes Alfresco
Hyland’s Alfresco Process Automation platform helps MTN subsidiary aYo boost financial inclusion in Africa, allowing clients to sign up, transact and claim via cellphone.
Pick n Pay introduces self-service via WhatsApp
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
The advantages of adopting messaging for customer service
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
Tribunal extends GovChat’s stay on WhatsApp
The Competition Tribunal extends GovChat’s interim relief order in the Facebook and WhatsApp matter, but declines a request for a variation.
City of Joburg brings tech onboard its war on potholes
A smart mobility initiative sees the city unveil its new Pothole Patrol app and WhatsApp-based chatbot for residents to report potholes.
Recovering from Facebook’s six-hour blackout
Dr Sizwe Gwala comments on lessons learnt from the recent outage.
WhatsApp moderators can read reported chats
More than 1 000 contract workers act as moderators to review user-reported content, according to ProPublica.
WhatsApp slapped with second-largest GDPR fine of €225m
This is the largest fine to date from the Irish Data Protection Commission, and the second-highest under EU GDPR rules.
Which digital services raise red flags for Internet users?
Kaspersky analysed anonymised data, voluntarily provided on its Privacy Checker website.