The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.

Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.

Despite warnings that it is a breeding ground for predators, new kid on the block TikTok takes South Africa’s social media space by storm.

Facebook Shops allows businesses to sell products to customers through the chat features of WhatsApp, Messenger and Instagram Direct.

The social media giant’s shareholders will vote on public concerns raised about how end-to-end encryption could promote child abuse on the platform.

The Department of Social Development and SASSA unveil four capabilities to upload applications for government’s social relief grant.

The Department of Health introduces HealthCheck, a digital tool for citizens to self-assess their COVID-19 risk.

Although it’s still finalising the application system for social relief grants, the social development department taps WhatsApp as one of the registration channels.

The mobile video-sharing app advances its safety tools by introducing a family pairing feature to be rolled out in the coming weeks.

The social media giant says its business is being adversely affected by the pandemic, like so many others around the world.

The World Health Organisation’s facts about COVID-19 are now accessible to billions via popular messaging platform, WhatsApp.

A survey shows South Africans, Kenyans and Nigerians refer to social media for coronavirus information, noting WhatsApp as the primary source.