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2:10

Information Regulator looks into WhatsApp’s updated privacy policy

The South African watchdog engages WhatsApp’s parent company, Facebook, after the former rolled out new terms and conditions.

4:20
Tuesday

Less than 1m South Africans forecast to boycott WhatsApp

Less than 5% of local users are predicted to boycott the Facebook-owned messaging app after it introduced a controversial privacy policy.

2:40
Dec 10, 2020

US states sue Facebook amid Instagram, WhatsApp unbundling push

A group of US states sues Facebook for anti-competitive behaviour, with the Federal Trade Commission pushing for the unbundling of Instagram and WhatsApp.

2:50

Discovery offers prepaid private healthcare via WhatsApp

The company rolls out a new prepaid system which allows users to buy healthcare vouchers via its digital platforms.

2:40
Dec 3, 2020

SMS still in the game 28 years later

The first SMS was sent nearly three decades ago today, delivering a message that simply read “Merry Christmas”.

2:10
Dec 2, 2020

Telkom makes foray into mobile money

New mobile wallet service Telkom Pay Digital Wallet allows users to send and receive money through the WhatsApp messaging app.  

3:40

Girls around the world are abused on social media

New research finds online abuse leaves girls vulnerable to new forms of abuse, with 50% saying online harassment is more common than street harassment.

0:50

Comms minister Ndabeni-Abrahams’s WhatsApp account hacked

The minister's WhatsApp account has been hacked, resulting in private and confidential information being in the hands of a third-party.

3:50
Sep 29, 2020

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.

4:30
Sep 23, 2020

Bolt drivers, operators march against ‘exploitation’

Bolt protesters rallied to the e-hailing firm’s headquarters this morning, to deliver a memorandum of grievances, accompanied by EFF members.

2:40
Sep 17, 2020

Call to download COVID-19 alert app as restrictions ease

President Cyril Ramaphosa urges citizens to download the COVID Alert SA app to help government identify and contain outbreaks before they spread further.

4:20

GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

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