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3:10

Tshwane turns to WhatsApp to boost citizen engagement

The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.

2:10
17 Jun

Infobip introduces cloud contact centre, Conversations

Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.

5:00
Jun 11, 2020

TikTok changes the social media rules in South Africa

Despite warnings that it is a breeding ground for predators, new kid on the block TikTok takes South Africa’s social media space by storm.

3:00
May 20, 2020

Facebook takes big leap into e-commerce with ‘Shops’

Facebook Shops allows businesses to sell products to customers through the chat features of WhatsApp, Messenger and Instagram Direct.

2:40
May 19, 2020

Facebook to address child sexual exploitation-encryption concerns

The social media giant’s shareholders will vote on public concerns raised about how end-to-end encryption could promote child abuse on the platform.

3:20

Electronic channels open for govt’s R350 social relief grant

The Department of Social Development and SASSA unveil four capabilities to upload applications for government’s social relief grant.

2:50

USSD, WhatsApp self-assessment launched to chart coronavirus

The Department of Health introduces HealthCheck, a digital tool for citizens to self-assess their COVID-19 risk.

4:10

Govt eyes WhatsApp, SMS for special COVID-19 grant registrations

Although it’s still finalising the application system for social relief grants, the social development department taps WhatsApp as one of the registration channels.

3:10
Apr 20, 2020

TikTok allows parents to set controls on teens’ accounts

The mobile video-sharing app advances its safety tools by introducing a family pairing feature to be rolled out in the coming weeks.

3:00
Mar 27, 2020

Facebook ad revenue takes knock as COVID-19 escalates

The social media giant says its business is being adversely affected by the pandemic, like so many others around the world.

1:20

WHO brings coronavirus facts to WhatsApp

The World Health Organisation’s facts about COVID-19 are now accessible to billions via popular messaging platform, WhatsApp.

3:30
Mar 20, 2020

WhatsApp is top information source for COVID-19 in Africa

A survey shows South Africans, Kenyans and Nigerians refer to social media for coronavirus information, noting WhatsApp as the primary source.

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