Supersonic keeps customer interaction simple too

MTN’s Internet service provider is offering fibre to its clients along with a simple service via WhatsApp.

Jul 23, 2019

WhatsApp comes to KaiOS-powered feature phones

Most smart feature phones powered by KaiOS will have WhatsApp preinstalled on shipment.

Jul 4, 2019

Facebook services restored

Instagram, WhatsApp and Facebook are up and running again after the social media giant resolved the technical glitch that caused the outage yesterday.

Jul 3, 2019

Facebook apps hit by downtime

Some users were unable to access Facebook, Instagram and WhatsApp on Wednesday evening.

Jun 13, 2019

WhatsApp threatens bulk messaging abusers

The move is instigated by the emergence of a raft of companies bypassing usage restrictions to advertise products.

May 31, 2019

R20m funding injection for GovChat

The government citizen engagement platform plans to boost operations, following a R20 million investment from Capital Appreciation.

May 27, 2019

INOVO unveils WhatsApp product

Customers and contact centre agents can send each other links, photos and documents over WhatsApp, enhancing the customer service.

May 20, 2019

WhatsApp users fail to update app after last week's breach

Users that do not apply the fix are the low-hanging fruit that crooks are going to go after next, says Sophos.

May 14, 2019

WhatsApp flaw exposes users to malicious spyware

Hackers can remotely install spyware on phones via the call function, allowing attackers to read messages, see contacts and activate the camera.

Apr 15, 2019

Facebook restores services after massive outage

The company's services resume on its social networking platform, Instagram and WhatsApp after an outage over the weekend.


Joburg intros WhatsApp-based hotline

The JMPD makes it easy for residents to report reckless driving and by-law infringements by introducing a WhatsApp-based hotline.


Enghouse Interactive sets up digital contact centre

The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.

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