Enghouse Interactive sets up digital contact centre
The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.
MTN to appear at ICASA hearing over price increase
The operator failed to notify the authority at least seven days prior to the provision of a charged service.
Facebook to integrate Messenger with WhatsApp, Instagram
Facebook CEO Mark Zuckerberg reportedly wants to integrate the messaging services of WhatsApp, Instagram and Facebook Messenger.
Home-grown WhatsApp competitor offers data-free messaging
Moya Messenger is a new, SA-developed mobile messaging app providing a similar experience to WhatsApp, but also lets users text even when they have no mobile data.