Tshwane turns to WhatsApp to boost citizen engagement
The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.
Infobip introduces cloud contact centre, Conversations
Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.
TikTok changes the social media rules in South Africa
Despite warnings that it is a breeding ground for predators, new kid on the block TikTok takes South Africa’s social media space by storm.
Facebook takes big leap into e-commerce with ‘Shops’
Facebook Shops allows businesses to sell products to customers through the chat features of WhatsApp, Messenger and Instagram Direct.
Facebook to address child sexual exploitation-encryption concerns
The social media giant’s shareholders will vote on public concerns raised about how end-to-end encryption could promote child abuse on the platform.
Electronic channels open for govt’s R350 social relief grant
The Department of Social Development and SASSA unveil four capabilities to upload applications for government’s social relief grant.
USSD, WhatsApp self-assessment launched to chart coronavirus
The Department of Health introduces HealthCheck, a digital tool for citizens to self-assess their COVID-19 risk.
Govt eyes WhatsApp, SMS for special COVID-19 grant registrations
Although it’s still finalising the application system for social relief grants, the social development department taps WhatsApp as one of the registration channels.
TikTok allows parents to set controls on teens’ accounts
The mobile video-sharing app advances its safety tools by introducing a family pairing feature to be rolled out in the coming weeks.
Facebook ad revenue takes knock as COVID-19 escalates
The social media giant says its business is being adversely affected by the pandemic, like so many others around the world.
WhatsApp is top information source for COVID-19 in Africa
A survey shows South Africans, Kenyans and Nigerians refer to social media for coronavirus information, noting WhatsApp as the primary source.