With the implementation of machine learning, help-desks can be trained to auto-approve service requests, says ITR Technology.
IT help-desks appear to have lost their way, driven by an overemphasis on cost-consciousness into defending the company`s financial position rather than helping users, says Paul Bornhutter, FrontRange Solutions (SA) product GM.
Organisations are judging the effectiveness of their help-desks on the wrong criteria, says Tracey Newman, MD of FrontRange Solutions (SA).
PartServe Channel Support has expanded its relationship with Canon by providing the company`s help-desk.
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