How to create self-healing IT with service operations
Using AIOps, companies can design and nurture a platform for a self-healing IT environment.
More than just IT: What ServiceNow can do for SA in 2022
Solutions like ServiceNow’s Now Platform are ideally placed to help improve the customer and employee experience, says Muhammed Omar, country manager, Africa at ServiceNow.
Qualtrics, ServiceNow strengthen employee and customer service experiences
The Qualtrics Embedded Insights app gives IT and customer service agents a unified view of employee and customer experience and operational data.
ServiceNow to acquire Hitch Works to help customers address talent gaps
ServiceNow signs an agreement to acquire Hitch, a skills mapping and intelligence company.
ServiceNow introduces Procurement Service Management
The solution accelerates automation and delivers end-to-end visibility to enhance productivity across the procurement life cycle.
ServiceNow expands its investment commitment to SA and Africa
ServiceNow does not replace platforms or services in an enterprise. Instead, it is a control tower for the enterprise, creating a layer that brings all the organisational pieces together.
ServiceNow unveils solutions to advance digital business
Service Operations Workspace gives tech services and operations teams a single place to manage work and have shared visibility into issues.
NTT, ServiceNow partner to accelerate adoption of private 5G
Combined capabilities from the companies enable an AI-powered, end-to-end workflow management and service automation platform that helps customers realise the benefits of private 5G.
Fujitsu unveils Global Strategic Partner Academy programme
The programme will offer training, re-training and experience-based development opportunities in collaboration with global partners on a virtual platform.
Using frictionless workflows to create hybrid digital workplaces
Bringing employees back to a safe, hybrid work environment after the pandemic requires a management platform that is built on proper policies and workflows.
ServiceNow’s latest Now Platform release helps businesses workflow the biggest challenges of hybrid work era
The new Now Platform Rome release delivers innovations designed to empower organisations to adapt to the hybrid work era.