Zoom’s merger agreement with Five9 terminated
The proposed multibillion-dollar deal failed to garner support at the Five9 shareholder meeting held yesterday.
Report: AI:SA – The state of AI in South African business 2021
South Africa is behind in digitisation but is catching up fast.
Selling better, faster to digital customers
When you create engagements based on empathy, customers feel heard and understood, says Genesys' Pieter van Eyssen.
Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
Elingo committed to skills development
Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.
Google, Genesys partner to boost call centre AI
The companies combine technologies to support the fully automated call centre and enhance the customer experience.
Tech-savvy, empowered consumers call the shots
Customer experience is more important than products released or services rendered, says Genesys.
Elingo confirms sponsorship of Genesys Blended AI Summit 2019
The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.
Data is the fuel that powers AI-driven CX
Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.
Pivotal Data recognised as top-tier Genesys partner
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.