Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
Elingo confirms sponsorship of Genesys Blended AI Summit 2019
The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.
Pivotal Data recognised as top-tier Genesys partner
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
Customer experience took centre stage at Genesys' G-Summit
Genesys' inaugural G-Summit Johannesburg focused on the latest CX trends and the impact of AI, IoT and mixed reality.
Driving better customer experiences across the business
Discover the trends and challenges of CX in the digital era at the Genesys G-Summit, in Johannesburg, on 17 July.
The challenges of driving better customer experiences across marketing, sales and service
ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.