Aug 1, 2019

Elingo committed to skills development

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.

Jul 3, 2019

Google, Genesys partner to boost call centre AI

The companies combine technologies to support the fully automated call centre and enhance the customer experience.

Jul 2, 2019

Tech-savvy, empowered consumers call the shots

Customer experience is more important than products released or services rendered, says Genesys.


Elingo confirms sponsorship of Genesys Blended AI Summit 2019

The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.

Jun 13, 2019

Data is the fuel that powers AI-driven CX

Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.

Apr 9, 2019

Pivotal Data recognised as top-tier Genesys partner

Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.


Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.

Jul 20, 2018

Customer experience took centre stage at Genesys' G-Summit

Genesys' inaugural G-Summit Johannesburg focused on the latest CX trends and the impact of AI, IoT and mixed reality.

Jul 18, 2018

Why are companies still failing their customers?

Artificial intelligence, the Internet of things and mixed reality are shaping the future of customer experience, says Merijn te Booij, CMO of Genesys.

Jul 12, 2018

Driving better customer experiences across the business

Discover the trends and challenges of CX in the digital era at the Genesys G-Summit, in Johannesburg, on 17 July.


The challenges of driving better customer experiences across marketing, sales and service

ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.


'AI is coming, and it'll favour the prepared'

AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.

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