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5:10
2 Sep

How to develop and deliver messaging solutions that enhance customer experience – fast

To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.

6:30
Jul 16, 2020

Multichannel customer communications made simple with CPaaS

Communications platform as a service can help create a personalised dialogue with your customer at the right time.

6:30

COVID-19 driving more call centres into the cloud

Because agents access the call centre solution using a Web browser, all they need is a stable Internet connection and a laptop.

4:50
May 12, 2020

Emergency communication with employees in times of crisis

The only way to overcome this uncertainty is to enable open, effective and efficient communication between employers and employees.

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