Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
eBook: Omnichannel engagement a priority for companies
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
Retailers expected to launch impressive tech initiatives in 2018
2018 will see more retailers launching impressive initiatives in personalisation, omnichannel, analytics, and digital store capabilities, says Forrester research.