eBook: Omnichannel engagement a priority for companies
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
Retailers expected to launch impressive tech initiatives in 2018
2018 will see more retailers launching impressive initiatives in personalisation, omnichannel, analytics, and digital store capabilities, says Forrester research.
Omnichannel experiences fulfil sales profitably: Intuate Group
Retailers must stop focusing on individual channels and ensure they're meeting the needs of consumers wherever, whenever, and however the approach.
Omnichannel strategy the new trend for contact centres
This service lets multichannels work together so the customer can interact directly with the provider using self-service portals or online communities.