What if you could automate much of the stuff that takes up too much of your time? BPM is here for just that.

Implementing Robotic Process Automation (RPA) to improve business productivity could be futile if the wrong, or badly designed processes, as automated.

The maturing of traditional BPM or workflow is business process socialisation, says Richard Firth, CEO of MIP Holdings.

Satisfaction with BPM software among decision-makers has dropped from 60% to 30%, the research firm says.

It will not occur unless organisations automate operational processes involved in delivering services to customers, the firm says.

Modern BPM systems integrate with existing company services, and can cut down on training and improve response times, says FlowCentric Technologies.

Less than 10% of leadership teams embrace BPM as a management discipline, despite clear long-term benefits, says Spanyi International.

New, disruptive companies were not founded on technology innovation but on process innovation, says BPM-D.

It is process innovation that got Amazon, eBay where they are today, says BPM-D.

The fourth wave of business process automation incorporates artificial intelligence.

Choosing which one to use can be difficult, but should always be linked back to organisational requirements, says Newgen.

The company hosted its top performing partners at the annual FlowCentric Global Partner Awards 2017-2018 in Groenkloof, Pretoria on 13 March.