BPO sector fuels investments, job opportunities in Cape Town
The high-growth business process outsourcing sector drives R3.4 billion worth of investments in three years in the City of Cape Town.
Compliant call recording unlocks treasure trove of business benefits, says Telviva
Businesses are starting to see the effective and compliant recording of conversations has evolved into a strategy to provide a strategic advantage, says Telviva chief commercial officer Rob Lith.
Pandemic to speed up adoption of voice biometrics
COVID-19 will accelerate the use of voice biometrics to improve security, particularly in the contact centre and financial services sectors, says Forrester.
A shot for youth to enter BPO sector as training opens
Cape Town opens applications for the next cohort of young people to receive training in order to join the business process outsourcing sector.
Cape Town’s call centre sector makes employment inroads
More than 6 000 new business process outsourcing sector jobs were created in the City of Cape Town last year alone.
SA consumers expose biggest call centre frustrations
South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.
Beware: Cold calling contact centres offer extortion as a service
The use of outsourced call centres to extort money via ransomware is a sinister ramping up of cyber crime activities − the latest refinement, so to speak, of a nasty trade.
Call centre boom: Cape Town scores
Universe Direct, SA's largest distributor of refurbished IT equipment, says it is well-placed to meet the demands of the new call centre business entering South Africa.
SA’s call centres get R4bn investments, navigate COVID-19 pain
South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.
BPO sector attracts R954m in Cape Town, creates 2K jobs
The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.
Lockdown diary: Nic Laschinger, Euphoria Telecom
Euphoria Telecom is playing crucial role in helping local SMEs transition to remote working during the current lockdown, says CTO Nic Laschinger.