Viewpoint: Context is key for effective communication
When communicating, especially in the IT industry, it is vital to give rationale and context.
Viewpoint: Training vital to addressing skills challenges
Private sector training can bridge the gaps between tertiary education and the business world.
Viewpoint: Logistics innovation critical to customer service
Logistics players suffer due to a lack of cutting-edge innovation in their customer service channels.
Viewpoint: Driving interactive text response app adoption
Customers are choosing to communicate with contact centres via messaging apps rather than making a call, says Abhay Prasad of Aspect Software.
Viewpoint: Agent, customer satisfaction enhanced in cloud
Cloud technology can help boost the satisfaction of the contact centre agent, says Ocular Technologies.
Viewpoint: Time to recovery vital for business continuity
When production systems fail, the vital question is how quickly they can be restored, says ContinuitySA.