BUSINESS TECHNOLOGY MEDIA COMPANY
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Viewpoint
3:40
Dec 15, 2016

Viewpoint: 2017 Telecoms Trends

2017 looks to be bringing in some new developments as well as tools to improve on existing technologies, says ECN.

3:00

Viewpoint: Robots and the service sector

The introduction of artificial intelligence systems will evolve how we perform work in the service sector, says Ocular.

2:30
Nov 3, 2016

Viewpoint: Who owns social?

For both marketing and the contact centre, the social platform is the ideal stage to enhance customer engagement, says Ocular Technologies.

3:00
Aug 16, 2016

Viewpoint: Context is key for effective communication

When communicating, especially in the IT industry, it is vital to give rationale and context.

1:50
Jun 24, 2016

Viewpoint: Training vital to addressing skills challenges

Private sector training can bridge the gaps between tertiary education and the business world.

1:50
Jun 8, 2016

Viewpoint: Maximising the use of apps

Apps which can be accessed instantly and disposed of after use are the way forward, says Ocular Technologies.

2:30
Apr 22, 2016

Viewpoint: Logistics innovation critical to customer service

Logistics players suffer due to a lack of cutting-edge innovation in their customer service channels.

2:20
Apr 12, 2016

Viewpoint: Driving interactive text response app adoption

Customers are choosing to communicate with contact centres via messaging apps rather than making a call, says Abhay Prasad of Aspect Software.

2:40
Feb 15, 2016

Viewpoint: Agent, customer satisfaction enhanced in cloud

Cloud technology can help boost the satisfaction of the contact centre agent, says Ocular Technologies.

2:10
Dec 9, 2015

Viewpoint: Let the social season begin!

As more customers turn to social platforms to voice their concerns, contact centres should up their social media game.

4:30
Nov 26, 2015

Viewpoint: Regulating cold calls in SA

Cold calls are still an escalating problem in the country, creating damage to ethical businesses in the country.

2:20
Nov 25, 2015

Viewpoint: Time to recovery vital for business continuity

When production systems fail, the vital question is how quickly they can be restored, says ContinuitySA.

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