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Rudeon Snell
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3:20
Dec 9, 2020

Customers are all riding out the same storm in different boats

Listening with empathy will let companies provide products, services and – most importantly – experiences that genuinely serve customers' needs.

4:50
Sep 10, 2020

Eliminating bias is the new frontier of AI innovation

More must be done to accelerate the synthesis of diverse and inclusive perspectives in the AI creation process, says Rudeon Snell, global senior director: Industries & Customer Advisory at SAP.

10:00

Leveraging the intelligent edge

It's the big new buzzword in IoT, but how mature is the `intelligent edge'? Brainstorm convened a special roundtable to find out.

7:20

AI-powered chatbots unlock business value

Chatbots can understand a user's intent, take the appropriate action to resolve the user's problem, and perform a smart hand-off to a human agent if required, says Rudeon Snell, Leonardo leader at SAP Africa.

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