The helpdesk of the future
A ticketing system enables tracking of the query and provides visibility into the route that the ticket takes on its journey to resolution, says Barry Venter, CEO of Nashua.
Report reveals CRM best practice
In this World Wide Wrap: Report reveals CRM best practice, EnterpriseWizard releases application, and DiData wins deal.
Infrastructure outsourcing market grows
In this World Wide Wrap: Infrastructure outsourcing market grows, Avianca in $12m services deal, and IBM secures $160m outsourcing contract.
Qatar unveils bilingual Web site
In this World Wide Wrap: Qatar unveils bilingual Web site, eProject scores $12 million, Primavera releases Inspire, and Complete Project Management Office Handbook.
Fujitsu shifts help-desk to SA
Fujitsu Services is to transfer its internal help-desk operation from the UK to its local subsidiary, ICL.
CSH provides support for Absa
CS Holdings (CSH) has implemented a helpdesk at its Midrand premises to provide support to Absa staff undergoing Microsoft training.
AST-A outsources helpdesk service for GMSI
AST Outsourcing`s Service Desk Services Division has implemented a 24-hour helpdesk for mining support group GMSI in a contract worth about R150 000.