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5:00
Thursday

The helpdesk of the future

A ticketing system enables tracking of the query and provides visibility into the route that the ticket takes on its journey to resolution, says Barry Venter, CEO of Nashua.

1:30
Oct 26, 2007

Report reveals CRM best practice

In this World Wide Wrap: Report reveals CRM best practice, EnterpriseWizard releases application, and DiData wins deal.

1:30
Jun 5, 2007

Infrastructure outsourcing market grows

In this World Wide Wrap: Infrastructure outsourcing market grows, Avianca in $12m services deal, and IBM secures $160m outsourcing contract.

2:00
May 14, 2007

Qatar unveils bilingual Web site

In this World Wide Wrap: Qatar unveils bilingual Web site, eProject scores $12 million, Primavera releases Inspire, and Complete Project Management Office Handbook.

2:00
Jun 17, 2004

Fujitsu shifts help-desk to SA

Fujitsu Services is to transfer its internal help-desk operation from the UK to its local subsidiary, ICL.

1:00
Nov 6, 2002

CSH provides support for Absa

CS Holdings (CSH) has implemented a helpdesk at its Midrand premises to provide support to Absa staff undergoing Microsoft training.

1:00
Nov 15, 1999

AST-A outsources helpdesk service for GMSI

AST Outsourcing`s Service Desk Services Division has implemented a 24-hour helpdesk for mining support group GMSI in a contract worth about R150 000.

4:00
Aug 4, 1999

Southern Sun opts for Logical

Southern Sun has decided to outsource its internal helpdesk to Logical, a systems and integration company within the Datatec group.

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