BPO sector cements its status in SA economic recovery
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
SA consumers expose biggest call centre frustrations
South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.
SA’s BPO sector tipped to create 775K jobs by 2030
McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.
Chatbot frustration leads to consumers opting for human interaction
The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.
BPO sector attracts R954m in Cape Town, creates 2K jobs
The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.
Cape Town turns attention to IT-intensive sectors
Three of the city’s top five high-growth economic sectors are IT-intensive, presenting impressive growth potential for the city’s economic efforts.
Business process outsourcing unlocks R4.7bn for Cape Town
Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.
Contact centre modernisation imminent for BPOs
Why is the transformation of the contact centre an opportunity for business process outsourcing providers?
WNS unveils skills development academy
The facility will provide specialised training for new entrants to the business process outsourcing industry.
Durban growing as global contact centre destination
The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.
BPO creates thousands of jobs
SA's big labour pool and government grants are draw-cards to companies considering offshoring, says Merchants.