Altron People Solutions acquisition to create SA jobs
Dubai-headquartered iSON Xperiences witnesses growth in SA since acquiring business process outsourcing firm Altron People Solutions.
BPO firm Sigma takes on 1 300 hires, accelerates growth
The outsourcing company says over 60% of the new hires are from disadvantaged backgrounds and communities in the Western Cape.
BPO firm Webhelp appoints Tammy Chetty as MD of South Africa
The business process outsourcing company names Tammy Chetty as managing director of its South African operations.
BPO deal aims to create 900 new jobs in Durban
The contract to help service T-Mobile-owned firm Metro’s client base from SA will provide 900 call centre and supporting jobs in the city.
TransUnion’s BPO centre makes international moves
Less than year after its Global Capability Centre opened SA operations, TransUnion starts servicing the North American market.
KwaZulu-Natal’s BPO sector feels brunt of unrest, looting
While some business process outsourcing operations relied on work-from-home solutions in the aftermath of the violence, others were severely impacted.
Sigma expands BPO business in Cape Town
The new Diep River contact centre will house 500 employees, with Sigma promising more jobs as it grows and explores opportunities in SA and abroad.
BPO sector cements its status in SA economic recovery
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
SA consumers expose biggest call centre frustrations
South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.
SA’s BPO sector tipped to create 775K jobs by 2030
McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.
Chatbot frustration leads to consumers opting for human interaction
The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.