BUSINESS TECHNOLOGY MEDIA COMPANY
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BPO
5:30
Apr 12, 2021

BPO sector cements its status in SA economic recovery

President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.

4:20
Feb 17, 2021

SA consumers expose biggest call centre frustrations

South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.

4:40

SA’s BPO sector tipped to create 775K jobs by 2030

McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.

3:50
Sep 29, 2020

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.

3:00

BPO sector attracts R954m in Cape Town, creates 2K jobs

The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.

3:30

Cape Town turns attention to IT-intensive sectors

Three of the city’s top five high-growth economic sectors are IT-intensive, presenting impressive growth potential for the city’s economic efforts.

5:00

Business process outsourcing unlocks R4.7bn for Cape Town

Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.

1:00
Jun 19, 2019

Contact centre modernisation imminent for BPOs

Why is the transformation of the contact centre an opportunity for business process outsourcing providers? 

3:30
Oct 26, 2016

WNS unveils skills development academy

The facility will provide specialised training for new entrants to the business process outsourcing industry.

2:30

Durban growing as global contact centre destination

The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.

2:20
Nov 20, 2014

BPO creates thousands of jobs

SA's big labour pool and government grants are draw-cards to companies considering offshoring, says Merchants.

2:30

WNS SA goes end-to-end

As an end-to-end BPO provider, the company offers new services such as finance, research and a number of other outsourcing services.

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