Partnership between humans and robots: Contact centre solutions for collections
Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Chatbot frustration leads to consumers opting for human interaction
The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.
Four critical ways chatbots are transforming marketing
Business can capitalise on the current conversational trend, says Karen Waters, product director at Engage Hub.
Taking ‘location, location, location’ out of retail
Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.