chatbots
4:10
May 14, 2019

Vodacom goes big on cloud with AWS partnership

Vodacom is making Amazon Web Services its primary cloud provider and will also become a strategic partner, integrator and reseller for AWS services across Africa.

4:50
Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.

2:20
Mar 25, 2019

AI to eliminate 80% of project management tasks

Key project management tasks, such as data collection, tracking and reporting, will be replaced by AI-enabled software, says Gartner.

6:10
Feb 13, 2019

Trends 2019: Artificial intelligence goes mainstream

The rise of AI will see an era of coexistence and augmentation, as robots work with humans to make us better at what we do.

4:50
Feb 11, 2019

Industry 4.0 promises a new level of collaboration between man and machine

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

2:30
Nov 19, 2018

Local chatbot developer gets R7m funding

Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.

4:00
Sep 12, 2018

Shifting to bots in challenging retail environment

Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.

2:30
Aug 29, 2018

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

2:10
Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

4:00
Jul 6, 2018

Multilingual chatbots find their place in Africa

Chatbots present an opportunity for businesses to understand customers' problems and handle their queries in a language understood by the user.

3:40

'AI is coming, and it'll favour the prepared'

AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.

5:30
Jun 28, 2018

Will AI take over your job one day?

In truth, the technology will create more jobs than what it will consume while freeing humans from the monotony of daily routine, says SynergERP.

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