Shifting to bots in challenging retail environment
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.
Chatbots part of the conversation in insurance industry
Traditional insurers are now exploring the potential of bots to offer customers a better user experience.
White paper: 2017 Aspect Consumer Experience Survey
A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.