Partnership between humans and robots: Contact centre solutions for collections

Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.

Nov 25, 2020

2021 contact centre trends everybody should be watching

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

Nov 23, 2020

Top emerging technologies to watch in 2021

Autonomous vehicles, plastic recycling tech and natural language processing tools are among Lux Research’s top emerging technologies to watch in 2021.

Sep 29, 2020

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.

Jun 10, 2020

Ford extends online self-service system to SA

The vehicle manufacturer expands its chatbot-like Web application to SA, to provide an online knowledge base tool for customers.

May 4, 2020

Four critical ways chatbots are transforming marketing

Business can capitalise on the current conversational trend, says Karen Waters, product director at Engage Hub.

Nov 19, 2019

eSoft launches 100th chatbot

Team eSoft accelerates the journey of artificial intelligence and machine learning with its 100th chatbot.

Nov 13, 2019

Taking ‘location, location, location’ out of retail

Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.

Aug 19, 2019

eBook: Reimagining retail in the digital age

Microsoft explores the opportunities birthed by digital transformation and how retailers can reimagine their businesses and survive and thrive in today’s competitive environment.

May 14, 2019

Vodacom goes big on cloud with AWS partnership

Vodacom is making Amazon Web Services its primary cloud provider and will also become a strategic partner, integrator and reseller for AWS services across Africa.

Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.

Mar 25, 2019

AI to eliminate 80% of project management tasks

Key project management tasks, such as data collection, tracking and reporting, will be replaced by AI-enabled software, says Gartner.

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