Trends 2019: Artificial intelligence goes mainstream

The rise of AI will see an era of coexistence and augmentation, as robots work with humans to make us better at what we do.

11 Feb

Industry 4.0 promises a new level of collaboration between man and machine

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

Nov 19, 2018

Local chatbot developer gets R7m funding

Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.

Sep 12, 2018

Shifting to bots in challenging retail environment

Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.

Aug 29, 2018

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

Jul 6, 2018

Multilingual chatbots find their place in Africa

Chatbots present an opportunity for businesses to understand customers' problems and handle their queries in a language understood by the user.


'AI is coming, and it'll favour the prepared'

AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.

Jun 28, 2018

Will AI take over your job one day?

In truth, the technology will create more jobs than what it will consume while freeing humans from the monotony of daily routine, says SynergERP.

Jun 12, 2018

Chatbots part of the conversation in insurance industry

Traditional insurers are now exploring the potential of bots to offer customers a better user experience.

Jun 8, 2018

Happy helpers

The assistance revolution is here, as chatbots and voice assistants transform business.

May 16, 2018

White paper: 2017 Aspect Consumer Experience Survey

A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.

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