Jun 10, 2020

Ford extends online self-service system to SA

The vehicle manufacturer expands its chatbot-like Web application to SA, to provide an online knowledge base tool for customers.

May 4, 2020

Four critical ways chatbots are transforming marketing

Business can capitalise on the current conversational trend, says Karen Waters, product director at Engage Hub.

Nov 19, 2019

eSoft launches 100th chatbot

Team eSoft accelerates the journey of artificial intelligence and machine learning with its 100th chatbot.

Nov 13, 2019

Taking ‘location, location, location’ out of retail

Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.

Aug 19, 2019

eBook: Reimagining retail in the digital age

Microsoft explores the opportunities birthed by digital transformation and how retailers can reimagine their businesses and survive and thrive in today’s competitive environment.

May 14, 2019

Vodacom goes big on cloud with AWS partnership

Vodacom is making Amazon Web Services its primary cloud provider and will also become a strategic partner, integrator and reseller for AWS services across Africa.

Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.

Mar 25, 2019

AI to eliminate 80% of project management tasks

Key project management tasks, such as data collection, tracking and reporting, will be replaced by AI-enabled software, says Gartner.

Feb 13, 2019

Trends 2019: Artificial intelligence goes mainstream

The rise of AI will see an era of coexistence and augmentation, as robots work with humans to make us better at what we do.

Feb 11, 2019

Industry 4.0 promises a new level of collaboration between man and machine

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

Nov 19, 2018

Local chatbot developer gets R7m funding

Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.

Sep 12, 2018

Shifting to bots in challenging retail environment

Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.

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