Call centre
3:10
Jul 2, 2009

Call centres boom in Africa

Connected consumers are driving the demand for call centres in the banking industry, says Dave Paulding, regional sales director, Interactive Intelligence.

2:10
Mar 31, 2005

Local call centre market to increase

SA could create 150 000 new call centre jobs in the next three years, says Ryan Falkenberg, MD of Hi-Performance Learning.

3:30
May 11, 2004

Building a successful call centre

Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.

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