Call centre
Jul 2, 2009

Call centres boom in Africa

Connected consumers are driving the demand for call centres in the banking industry, says Dave Paulding, regional sales director, Interactive Intelligence.

Mar 31, 2005

Local call centre market to increase

SA could create 150 000 new call centre jobs in the next three years, says Ryan Falkenberg, MD of Hi-Performance Learning.

May 11, 2004

Building a successful call centre

Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.

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