Countries where governments take emerging technologies seriously and start adopting them in their processes tend to lead in innovation, says IDC.

What is digital transformation and how does it fit into IT service management?

Unlocking the as yet untapped treasure trove of Business Process Management systems could release just the kind of data businesses need.

Despite budget constraints, the public sector will continue to prioritise modernising legacy systems to improve public service in 2019.

To adapt to a changing environment, businesses must continuously 'shape, shift and share', says Gartner's Mark Harris.

The firm is in digital overdrive, eyeing a plethora of emerging technologies and partnerships with fintech companies.

NTT Corporation will establish a new global holding company under NTT Corporation by the third quarter of the fiscal year ending 31 March 2019.

As IT infrastructure becomes more decentralised, the network is the glue that holds the entire enterprise together, says Dimension Data.

In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.

The IT service management consultancy appoints Richard Peasey as managing executive to structure it into a stronger solutions-based firm.

Mixed reality technology allows businesses and employees to complete crucial tasks faster, safer and more efficiently.

Microsoft enables more device management capabilities within IOT applications built on Azure IoT Hub.