Using conversational intelligence to build trust
C-IQ is not about how smart we are, but how open we are to learning new conversational rituals that prime the brain for trust, partnership and mutual success, says Carina Fourie, principal consultant and transformational coach at DVT.
Availability management: what can be achieved at infrastructure level?
Providing feedback to the configuration management team to mature and improve their configuration item information is invaluable, says Alan Foley, director at MentPro.
Actionable insights and organisational performance
By providing relevant, specific and actionable insights to the workforce, in real time, businesses can positively influence the performance of the organisation, says SYSPRO's Mark Wilson.
The customer data platform: A valuable marketing and sales tool
There is an emerging trend to bring customer data into one place, commonly referred to as the customer data platform.
Fostering economic growth through tech-empowered SMEs
Local SMEs are slower to adopt new technologies such as AI, machine learning and big data analytics, says Microsoft.