Viewpoint: It's time to put the 'C' in front of CX
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
Ocular Technologies undergoes transformation
The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.
Imitation is the sincerest form of flattery
It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.
Viewpoint: Imitation is the sincerest form of flattery
While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.
Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Contact centres no longer the ugly duckling
The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.
Viewpoint: Recognise contact centres' role in revenue generation
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.
Customer engagement tech and agent dynamics
The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.
Viewpoint: Sun rises over dark data
The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.
Bots no longer a nice to have, but a necessity
The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.
Viewpoint: Sorry! The chat is over...for now
The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.
What was the name of your first pet?
Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.