As the business world evolves, your business needs to evolve too. Here's how automation can help.

Thanks to intelligent automation, business has found a mechanised way to deliver a personalised offering, says Ocular Technologies.

In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.

Conversational commerce enables online shoppers and brands to interact with one another via chat and voice interfaces, says Ocular Technologies.

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.