Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Viewpoint: Recognise contact centres' role in revenue generation
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.
Modern self-service tech improves CX and bottom line
Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.