Ocular Technologies

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.


Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.


Customer engagement tech and agent dynamics

The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.


Viewpoint: Sun rises over dark data

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.

Apr 24, 2018

Bots no longer a nice to have, but a necessity

The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.


Viewpoint: Sorry! The chat is over...for now

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.

Apr 12, 2018

What was the name of your first pet?

Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.

Mar 9, 2018

Long live the virtual whiteboard!

Tech tools enable modern workplace collaboration, says Ocular Technologies


Key insights from Deloitte's 2017 survey

Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.

Nov 28, 2017

Successful digitisation - a people thing

Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.

Nov 9, 2017

Modern self-service tech improves CX and bottom line

Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.