Viewpoint: WhatsApp Business a viable comms tool for SMEs
Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.
Viewpoint: Automated Intelligence: where to from here?
Pommie Lutchman, CEO at Ocular Technologies, outlines the different types of Automated Intelligence.
Viewpoint: It's time to put the 'C' in front of CX
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.