Ocular Technologies
Apr 17, 2019

Destination automation

As the business world evolves, your business needs to evolve too. Here's how automation can help.


Intelligent automation unlocks opportunities

Thanks to intelligent automation, business has found a mechanised way to deliver a personalised offering, says Ocular Technologies.


Customer engagement and AI

In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.


Hello conversational commerce

Conversational commerce enables online shoppers and brands to interact with one another via chat and voice interfaces, says Ocular Technologies.


Viewpoint: Voice-first strategy is the future

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

Oct 25, 2018

Viewpoint: It's time to put the 'C' in front of CX

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.


Ocular Technologies undergoes transformation

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.


Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.


Viewpoint: Imitation is the sincerest form of flattery

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.


Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.


Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.

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