Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.

The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.

The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.

Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.

Tech tools enable modern workplace collaboration, says Ocular Technologies

Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.

Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.

Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.