The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.

The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.

The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.