Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
Viewpoint: WhatsApp Business a viable comms tool for SMEs
Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.
Viewpoint: Automated Intelligence: where to from here?
Pommie Lutchman, CEO at Ocular Technologies, outlines the different types of Automated Intelligence.
Viewpoint: The Cognitive Enterprise is here
The next wave of innovative technologies such as AI, blockchain, virtual and augmented intelligence will see the creation of The Cognitive Enterprise, says Ocular Technologies’ Pommie Lutchman.
AI and business – are you ready for this?
Used in business, any task that requires a human to consistently repeat it is a great candidate for the use of AI, says Pommie Lutchman, CEO and founder of Ocular Technologies.
As the business world evolves, your business needs to evolve too. Here's how automation can help.
Intelligent automation unlocks opportunities
Thanks to intelligent automation, business has found a mechanised way to deliver a personalised offering, says Ocular Technologies.
Customer engagement and AI
In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.
Hello conversational commerce
Conversational commerce enables online shoppers and brands to interact with one another via chat and voice interfaces, says Ocular Technologies.
Viewpoint: Voice-first strategy is the future
The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.
Viewpoint: It's time to put the 'C' in front of CX
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.