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4:40
Hosted contact centre Nov 2, 2021

When X marks the customer sweet spot

CX should sit at the centre of every digital strategy, customer connection and contact centre engagement, and cloud is here to make it happen.

BCX
1:10
Contact centre survey Oct 23, 2020

Take our contact centre survey, stand a chance to win

Hosted or on-prem? Take our survey and you could win a R3 000 shopping voucher.

Staff Writer
2:50
Jan K"uhn Jul 25, 2016

Hosted contact centres market to surge

The market growth is being driven by the shift of almost all aspects of business to a digital environment, says INOVO.

Regina Pazvakavambwa
1:30
Internet service Feb 15, 2010

BT expands UK govt deal

In this World Wide Wrap: BT expands UK govt deal, Polycom tightens MS integration, and Garlands debut hosting division.

Leigh-Ann Francis
1:50
Hosted contact centre Feb 1, 2010

Avaya outlines 2010 roadmap

In this World Wide Wrap: Avaya outlines 2010 roadmap, BroadSoft and Polycom offer hosted UC, and Globe unveils hosted contact centre.

Leigh-Ann Francis
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