When X marks the customer sweet spot
CX should sit at the centre of every digital strategy, customer connection and contact centre engagement, and cloud is here to make it happen.
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Hosted contact centres market to surge
The market growth is being driven by the shift of almost all aspects of business to a digital environment, says INOVO.
BT expands UK govt deal
In this World Wide Wrap: BT expands UK govt deal, Polycom tightens MS integration, and Garlands debut hosting division.