Evolving retail insurance market
From a client perspective, this more digital-led way of doing business has been welcomed as end-users have been embracing digital solutions over the past several years, says Annalie Terblanche, head of Product at SilverBridge Holdings.
Digitally driven self-service enhances insurers’ CX
Self-service is not only a more customer-friendly tactic for insurers to implement, it can also greatly reduce costs, both from claims and resources perspectives, says Annalie Terblanche, head of product at SilverBridge.
Digitalising customer engagement vital for retail insurance growth
COVID-19 has been referred to as the agent for change in the way the life insurance sector operates, challenging the status quo for insurers, says Annalie Terblanche, head of product at SilverBridge.
Digitalisation in insurance
By digitalising their processes, insurers can empower customers to access their policies, track claims and exercise more self-service options, says Annalie Terblanche, head of product at SilverBridge.
Exergy helps insurers overcome Debicheck complexities
Exergy automates the Debicheck mandate process for insurers who have already implemented it.
Evolution of insurance distribution channels
The growth of insurtechs has created a new market dynamic where incumbents must adapt or lose their relevance, says Annalie Terblanché, product manager at SilverBridge.
Insurers under pressure from PPR
The amended Policyholder Protection Rules will impact long-term insurance, especially from a group risk perspective, says Annalie Terblanche, product manager at SilverBridge.