Fraud incidents across digital banking platforms in SA amounted to almost R263 million in losses in 2018, with USSD and SIM swap crimes taking the biggest slice.
Local consumers prefer to resolve their basic banking issues via digital channels.
The largest African bank by assets conforms to mobile banking service best practices, says Forrester Research.
The bank reaches an agreement with all major mobile network operators in SA to scrap data costs for clients on its mobile app.
Telecommunications players entering the banking arena is one of the highlights of the financial services sector being impacted by technology in 2017, says expert.
Growth in mobile banking is being driven by consumer adoption of banking apps, says Juniper Research.
New fintech companies on the African continent are disrupting the way Africans access financial services and manage money, say experts.
Mobile banking is becoming Africa's bank of the future: enabling people to make instant payments, transact directly, transfer money internationally, and manage savings, says Dark Fibre Africa.
Almost 60% of Capitec customers use mobile banking, while over a million have activated the Capitec app.
Banks must be able to automate large transactions so content can be accessed from a central point, removing the need for physical forms.
Equitel's MVNO is gaining 'significant traction' in the mobile money space, with 450?000 users having signed up for the service to date.
The bank says services are up and running, but may still be slow due to high traffic volumes.