Retailers expected to launch impressive tech initiatives in 2018
2018 will see more retailers launching impressive initiatives in personalisation, omnichannel, analytics, and digital store capabilities, says Forrester research.
Take your personalisation strategy into hyper-drive
TransUnion Africa CEO Lee Naik looks at how hyper-personal services could help business survive in these tough times.
Viewpoint: Personalisation grows in the service industry
Personalisation is creating an upbeat move in the service industry, says Ocular Technologies.
Personalisation, analytics to change call centres
If applied effectively, analytics will revolutionise the future of customer experience and differentiate services from competitors, says Dimension Data.
Digital gets personal
Personalisation and digitalisation build trust, bringing a business closer to the customer, says Avanade SA.
Twitter implements 'Do Not Track'
The micro-blogging site simultaneously improves its customisation features, while allowing users to opt-out and go under the “cookie radar”.
Twitter tweaks Discover tool
The micro-blogging services tries to improve its filtering mechanism with a revamp and personalised “Discover” tool.
Digital printing drives personalisation
In this World Wide Wrap: Digital printing drives personalisation, CIJ meets frigid requirements, and HP targets consumer printing.