Aspect Software

Aspect Software names new CEO

Chris Koziol takes on the CEO role after serving as Aspect's president for six years.


Companies recognise the importance of cloud in CX

Ninety-four percent of organisations are aware of the importance of cloud in improving the customer experience, says Aspect Software research.

Jul 12, 2018

Upskilling workers as important as updating tech

Businesses must not lose sight of their employees as they rush towards digital transformation, Stephen Ball, senior VP of Aspect Software.


Optimising the workforce with cloud tech

Embracing flexibility and cloud-based solutions is essential to making employees as efficient as possible, says Stephen Ball, senior VP of Europe & Africa at Aspect.


Aspect announces annual customer experience award winners

The ACE Awards recognise customer organisations who have achieved outstanding business results through the use of Aspect solutions.


Customer self-service trend still growing: Aspect Software

Within the contact centre, artificial intelligence is powering ways of customers communicating through self-service channels, says Stephen Ball, senior VP Europe and Africa at Aspect.

May 16, 2018

White paper: 2017 Aspect Consumer Experience Survey

A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.

May 15, 2018

Top contact centre trends

Research from Aspect Software finds artificial intelligence, chatbots and automation will dominate contact centre development over the next year.

May 10, 2018

Improve customer experience, bottom line through self-service

Modern consumers are less inclined to wait in line for a customer service representative, says Aspect Software.

Mar 9, 2018

Long live the virtual whiteboard!

Tech tools enable modern workplace collaboration, says Ocular Technologies


Trends defining customer engagement in 2018

To stay ahead of the customer experience curve, companies can no longer rely on voice and telephone services alone, says Stephen Ball, Senior VP Europe and Africa, Aspect Software.

Dec 14, 2017

Authorities, banks need better relationship to fight cyber threats

Aspect Software is calling for a more open relationship between the two to help eradicate cyber crime.