Aspect Software

A guide to navigating the digital hype

Artificial intelligence has the potential to impact people and processes far beyond the scope of a single project, says Aspect Software.

30 Oct

Smashing the scourge of overtime

Cloud-based workforce management software eases the challenges attached to accurately planning and forecasting staff requirements, says Aspect Software.


Is your customer engagement digital ready?

A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.


Aspect Software introduces Aspect Via 18.1

The solution features smarter omni-channel automation, streamlined performance insights, improved employee engagement and GDPR compliance capabilities.

Oct 3, 2018

Achieving a successful digital transformation

Any digital transformation effort is doomed to fail if it overlooks the role of its people in determining the success of the project, says Krishna Arani, SVP and GM, Asia Pacific and Middle East at Aspect Software.

Oct 1, 2018

eBook: Your retail business can do better

Five ways SMS can drive more profitable customer engagement.

Sep 11, 2018

Aspect Software names new CEO

Chris Koziol takes on the CEO role after serving as Aspect's president for six years.


Companies recognise the importance of cloud in CX

Ninety-four percent of organisations are aware of the importance of cloud in improving the customer experience, says Aspect Software research.

Jul 12, 2018

Upskilling workers as important as updating tech

Businesses must not lose sight of their employees as they rush towards digital transformation, Stephen Ball, senior VP of Aspect Software.


Optimising the workforce with cloud tech

Embracing flexibility and cloud-based solutions is essential to making employees as efficient as possible, says Stephen Ball, senior VP of Europe & Africa at Aspect.


Aspect announces annual customer experience award winners

The ACE Awards recognise customer organisations who have achieved outstanding business results through the use of Aspect solutions.


Customer self-service trend still growing: Aspect Software

Within the contact centre, artificial intelligence is powering ways of customers communicating through self-service channels, says Stephen Ball, senior VP Europe and Africa at Aspect.

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