Ninzi-Connect and Serotec Selected as Key Aspect Software Partnerships in South Africa
Aspect Software, a leading provider of enterprise contact centre and workforce optimisation software, has announced partnerships with two of the top customer engagement solution providers in the South African market, Ninzi-Connect and Serotec.
Aspect Software announces Aspect Via Workforce Management for Microsoft Azure
Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.
William Hill, Aspect Software form strategic partnership
The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.
eBook: Improving interactions between consumers and agents with workforce management
Customers want more when interacting with businesses, and they expect great service from start to finish throughout the customer journey.
Telephone becomes a last resort
Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.
Digital transformation projects will dominate in 2019
Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.