Aspect Software

Digital transformation projects will dominate in 2019

Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.


Vector Capital to buy Aspect Software

Vector Capital will invest more than R1.4 billion into Aspect's business in the planned deal.


Vector Capital to buy Aspect Software

The transaction is subject to standard and customary closing conditions and is expected to close in the first quarter of 2019.

Nov 23, 2018

Aspect Software releases Aspect Via 18.1

The latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement.

Nov 20, 2018

White paper: Aspect Via addresses individual concerns

Perspectives on bringing Aspect technology to the cloud.

Nov 14, 2018

A guide to navigating the digital hype

Artificial intelligence has the potential to impact people and processes far beyond the scope of a single project, says Aspect Software.

Oct 30, 2018

Smashing the scourge of overtime

Cloud-based workforce management software eases the challenges attached to accurately planning and forecasting staff requirements, says Aspect Software.

Oct 29, 2018

Is your customer engagement digital ready?

A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.

Oct 23, 2018

Aspect Software introduces Aspect Via 18.1

The solution features smarter omni-channel automation, streamlined performance insights, improved employee engagement and GDPR compliance capabilities.

Oct 3, 2018

Achieving a successful digital transformation

Any digital transformation effort is doomed to fail if it overlooks the role of its people in determining the success of the project, says Krishna Arani, SVP and GM, Asia Pacific and Middle East at Aspect Software.

Oct 1, 2018

eBook: Your retail business can do better

Five ways SMS can drive more profitable customer engagement.

Sep 11, 2018

Aspect Software names new CEO

Chris Koziol takes on the CEO role after serving as Aspect's president for six years.

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