Aspect Software
29 Apr

eBook: Improving interactions between consumers and agents with workforce management

Customers want more when interacting with businesses, and they expect great service from start to finish throughout the customer journey.

Apr 4, 2019

White paper: Clear skies for customer service

Cloud technology is revolutionising the customer engagement platform.

Mar 19, 2019

Customers ready for channel shift on their terms

Research by Aspect Software finds 67% are comfortable with moving beyond traditional channels of interaction in favour of more modern channels for engagement.

Mar 13, 2019

ACE 2019: It's go time

The Aspect conference will be held at the Venetian Resort, in Las Vegas, from 29 July to 1 August.


Telephone becomes a last resort

Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.

Jan 29, 2019

Consumers get comfy with bots

Customers are becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research.

Jan 10, 2019

Digital transformation projects will dominate in 2019

Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.


Vector Capital to buy Aspect Software

Vector Capital will invest more than R1.4 billion into Aspect's business in the planned deal.


Vector Capital to buy Aspect Software

The transaction is subject to standard and customary closing conditions and is expected to close in the first quarter of 2019.

Nov 23, 2018

Aspect Software releases Aspect Via 18.1

The latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement.

Nov 20, 2018

White paper: Aspect Via addresses individual concerns

Perspectives on bringing Aspect technology to the cloud.

Nov 14, 2018

A guide to navigating the digital hype

Artificial intelligence has the potential to impact people and processes far beyond the scope of a single project, says Aspect Software.

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