Aspect announces annual customer experience award winners
The ACE Awards recognise customer organisations who have achieved outstanding business results through the use of Aspect solutions.
Customer self-service trend still growing: Aspect Software
Within the contact centre, artificial intelligence is powering ways of customers communicating through self-service channels, says Stephen Ball, senior VP Europe and Africa at Aspect.
White paper: 2017 Aspect Consumer Experience Survey
A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.
Improve customer experience, bottom line through self-service
Modern consumers are less inclined to wait in line for a customer service representative, says Aspect Software.
Authorities, banks need better relationship to fight cyber threats
Aspect Software is calling for a more open relationship between the two to help eradicate cyber crime.