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IDC and Liferay release report analysing customer experience trends in the insurance industry

It is crucial for insurance companies to develop a relationship with each individual and customise marketing messages to meet specific individual needs.

7 Feb

The practical realities of contact centre trends in 2020

While the potential of innovative contact centre technologies can be tempting, companies must first be certain these will solve business problems.


CX will drive business in 2020

The cloud is a vital tool to empower organisations with the solutions needed to capitalise on the customer data at hand, says Paul McIntyre, CX executive at Elingo.


IDC and Liferay release report highlighting customer-centricity in manufacturing

The report emphasises the need for manufacturers to invest in technology to optimise customers' experience across all touchpoints and activities.

Dec 3, 2019

Start-up Gotbot AI gets R2.5m funding injection

The customer experience artificial intelligence start-up gets its first funding investment and eyes African expansion.

Oct 28, 2019

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

Oct 23, 2019

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

Oct 22, 2019

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

Oct 16, 2019

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.


More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

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