Why a solid CX still challenges companies and what to do
Many companies don’t yet have the digital tools needed to get customer data to determine the customer experience, says Calton Nhando, digital consultant at IndigoCube.
SAP 'changes the game’ with predictive customer service
The company hopes to enable customers to run an intelligent enterprise, putting user experience first.
White paper: Increasing necessity of digitalised CX in insurance
Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.
White paper: Key insights into the global CX landscape
Dimension Data unpacks the top factors that impact customer satisfaction.
Microsoft empowers retailers to deliver better customer experiences
Retailers and brands are embracing digital transformation to thrive in today's competitive environment, sayd Microsoft.
Business leaders admit to not 'fully understanding' AI value
The majority of IT and business execs admit to not fully understanding how to tackle AI across their customer services, reveals an ITWeb survey.