Customer experience
0:30
9 Nov

eBook: The evolution of customer experience... a look ahead to 2020

Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.

3:00

Dimension Data launches annual 'Tech Trends' forecast for 2019

According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.

0:20
7 Nov

eBook: Technology trends in 2019: Keeping an eye on the future of the digital world

Get ready for the technology trends that will reshape your business in 2019

4:30
1 Nov

Take the trust test

It's time for the channel to re-ignite trust by adding true value to the end-user experience to develop better relationships across the board.

1:00
Oct 17, 2018

White paper: The evolution of customer experience

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

2:50
Sep 19, 2018

Gartner proposes new customer experience approach

To turn the customer experience vision into reality, Gartner advises leaders to dispel three myths around the approach in general.

5:10

Benefits, challenges of social BI

With social data becoming more available to BI teams, companies are now able to dig into the psychology of the customer.

2:00
Aug 30, 2018

Up your customer experience to survive digital economy

Organisations are realising they need to track customer expectations, pain points and trends to gain valuable insight into how to prosper in the digital age.

5:50
Aug 29, 2018

The art of the customer experience

Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.

5:20
Aug 23, 2018

Pinning down the elusive 'single customer view'

Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.

0:30
Aug 21, 2018

eBook: The art of customer experience

Customer experience has to be at the epicentre of an organisation's DNA.

3:30
Aug 20, 2018

Business Process Management is not an IT function

Who should drive an organisation's critical BPM efforts? The answer is not as obvious as you would expect.

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