Customer experience

Why a solid CX still challenges companies and what to do

Many companies don’t yet have the digital tools needed to get customer data to determine the customer experience, says Calton Nhando, digital consultant at IndigoCube.


Tech-savvy, empowered consumers call the shots

Customer experience is more important than products released or services rendered, says Genesys.

Jun 13, 2019

Data is the fuel that powers AI-driven CX

Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.

Jun 11, 2019

SAP 'changes the game’ with predictive customer service

The company hopes to enable customers to run an intelligent enterprise, putting user experience first.

Jun 10, 2019

White paper: Increasing necessity of digitalised CX in insurance

Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.


Good service is good business

Digitisation is playing the most disruptive role in the customer experience.

May 9, 2019

White paper: Key insights into the global CX landscape

Dimension Data unpacks the top factors that impact customer satisfaction.


AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.

Apr 18, 2019

Microsoft empowers retailers to deliver better customer experiences

Retailers and brands are embracing digital transformation to thrive in today's competitive environment, sayd Microsoft.

Apr 12, 2019

The key to a better employee experience

Lenovo user experience executives believe there are a lot of lessons companies can take from UX and CX to apply in the workplace and improve the day-to-day life of employees universally.

Apr 2, 2019

Business leaders admit to not 'fully understanding' AI value

The majority of IT and business execs admit to not fully understanding how to tackle AI across their customer services, reveals an ITWeb survey.


How automation is changing CX

Human beings need to be ready to complement robots in creating better customer experiences.

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