Up your customer experience to survive digital economy
Organisations are realising they need to track customer expectations, pain points and trends to gain valuable insight into how to prosper in the digital age.
inQuba introduces solution to map out customer journey
The analytics solution maps out the journey customers take when engaging with service providers and facilitates return on customer experience.
Customer experience took centre stage at Genesys' G-Summit
Genesys' inaugural G-Summit Johannesburg focused on the latest CX trends and the impact of AI, IoT and mixed reality.