Last call to take our CX survey, stand a chance to win
The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live.
Workforce Management – maximise your Omni-Channel performance
Major uses for Workforce Management within an Omni-Channel Contact Centre include simplifying and automating processes of staffing and scheduling, says ScopServ Integrated Services.
How to develop and deliver messaging solutions that enhance customer experience – fast
To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.
Migrating to the cloud, what are the advantages for your contact centre?
For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.
White paper: Exploring the role of monitors in improving employee experience
An analysis on how monitors and their features enable employee experience for business growth.