Customer experience
5:00

Conquering the customer experience

In today's fast-paced managed services industry, it is more important than ever that a company acts as a trusted advisor to its customers.

4:50
11 Feb

Industry 4.0 promises a new level of collaboration between man and machine

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

10:40

The cost of customer experience

Ask any company, and they'll probably tell you that customer experience is one of their key focus areas. But ask them who's in charge of the customer experience, and the responses will be mumbled.

0:30
Nov 9, 2018

eBook: The evolution of customer experience... a look ahead to 2020

Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.

3:00
Nov 8, 2018

Dimension Data launches annual 'Tech Trends' forecast for 2019

According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.

0:20
Nov 7, 2018

eBook: Technology trends in 2019: Keeping an eye on the future of the digital world

Get ready for the technology trends that will reshape your business in 2019

4:30
Nov 1, 2018

Take the trust test

It's time for the channel to re-ignite trust by adding true value to the end-user experience to develop better relationships across the board.

1:00
Oct 17, 2018

White paper: The evolution of customer experience

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

2:50
Sep 19, 2018

Gartner proposes new customer experience approach

To turn the customer experience vision into reality, Gartner advises leaders to dispel three myths around the approach in general.

5:10

Benefits, challenges of social BI

With social data becoming more available to BI teams, companies are now able to dig into the psychology of the customer.

2:00
Aug 30, 2018

Up your customer experience to survive digital economy

Organisations are realising they need to track customer expectations, pain points and trends to gain valuable insight into how to prosper in the digital age.

5:50
Aug 29, 2018

The art of the customer experience

Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.

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