How to improve your CX (and why you really should)
If you want to improve the customer experience, you should look at your company's current behaviour around customer concerns.
Shake it up, CX! In 2022 the trends are all about you
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
CX should come first at every stage in the supply chain
The value lies in the data and unlocking insight around all customers to better serve them, says Andrew Dawson, MD of MACmobile.
eBook: Top reasons why painful customer ID&V hurts your whole business
Helpful advice for financial services firms that need to simultaneously reduce friction and increase security.
How to drive recognition in your customer service team
Highlighting the efforts of contact centre staff needs to be an ongoing, year-round process.
CX – the holistic approach to getting it right
To effectively manage customer experience, businesses must consolidate their information and communication channels in one place, says Bruce Von Maltitz, co-founder of 1Stream.
Future paths into conversational artificial intelligence
The ability for today’s chatbots to understand the nuances of human tonalities and speech patterns, and mimic human empathy, makes them successful across industries and verticals.
Future forward: CX strategies and opportunities for retailers
It’s equally important to have the tools, insights and support to turn grand visions into operational realities.
Delivering good customer experience under Zero Trust
When it comes to digital interactions with clients, Zero Trust poses a challenge for CIOs in striking the right balance between security and a satisfying customer experience.
Standard Bank employees participate in client-focused hackathon
The big-four bank hosts its second-annual Kuunda Disrupt Hackathon, as it looks to employees to find innovative solutions to consumer pain points.
Marketing and COVID-19
Marketers have had to re-evaluate the way in which they engage with their internal audience – the company’s employees.