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3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

3:30

CX trends: The rise of extreme automation, edge computing

By 2030, 67% of engagements between brands and consumers will be completed by smart machines rather than the human agents of today - Futurum Research

4:50

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

0:30

Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

2:40

Customer experience is the future of product design

Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.

4:20

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting. 

1:40
Oct 11, 2019

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.

2:50
Oct 3, 2019

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

4:30
Sep 26, 2019

Mainframe imperative across entire customer journey

Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.

3:20
Sep 19, 2019

Tech helps drive better customer engagement

Technology boosts the evolution of the customer journey, providing companies with more choices to interact with customers.

3:00

AI should ‘augment, not replace’, says Avaya

South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.

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