Analytics, machine learning predict World Cup scores
Local data scientists use predictive analytics and machine learning to foretell the results of the 2018 FIFA World Cup.
Technology, putting the 'resource' in human resources
HR is a highly skilled profession which can benefit from technologies which complement these skills, creating efficiencies and enhancing effectiveness, says Andrew Hoseck, COO at In2IT Technologies.
The role of GRC as a means of organisational intelligence
Unlocking the strategic intelligence value of GRC comes from the ability to timeously translate, communicate and transform gained data into effective decisions, says SITA's Mai Moodley.
Predictive analytics can build stronger customer relationships
No single company can exist without the support of its buyers and therefore retaining existing customer and attracting new ones is vital to company growth, says WNS SA.
Viewpoint: The contact centre is a goldmine of customer information
You can discover valuable insights in contact centre conversations and deliver a great customer experience, says Ebrahim Dinat, COO at Ocular Technologies.