predictive analytics
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Turning prediction into an analytics game

Predictive analytics offers organisations a holistic view of customers, enhancing their experience and ensuring business continuity, says Dario Debarbieri, SEO for Asia Pacific, Enterprise Outsourcing.


Race is on for the data science maestro

A skilled data scientist needs a wide range of skills, advanced qualifications and several years of business experience.


'AI is coming, and it'll favour the prepared'

AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.


Analytics, machine learning predict World Cup scores

Local data scientists use predictive analytics and machine learning to foretell the results of the 2018 FIFA World Cup.

May 23, 2018

Technology, putting the 'resource' in human resources

HR is a highly skilled profession which can benefit from technologies which complement these skills, creating efficiencies and enhancing effectiveness, says Andrew Hoseck, COO at In2IT Technologies.


Harnessing the power of predictive analytics

Businesses need to adapt their decision-making paradigm to being forward looking and scenario dependent, says SITA.

Jan 17, 2018

The role of GRC as a means of organisational intelligence

Unlocking the strategic intelligence value of GRC comes from the ability to timeously translate, communicate and transform gained data into effective decisions, says SITA's Mai Moodley.


Predictive analytics can build stronger customer relationships

No single company can exist without the support of its buyers and therefore retaining existing customer and attracting new ones is vital to company growth, says WNS SA.

May 18, 2017

Viewpoint: The contact centre is a goldmine of customer information

You can discover valuable insights in contact centre conversations and deliver a great customer experience, says Ebrahim Dinat, COO at Ocular Technologies.


How technology is changing the retail space

Large retailers are starting to utilise machine learning, combined with predictive analytics, to assist them in enhancing consumer engagement, says SAS.


HR in the digital era

Predictive analytics help HR leaders to identify which employee requires what type of workshop.


Power of predictive analytics to grow profits

Effective Intelligence believes in the power of predictive analytics to create strong, growing relationships with your customers and prospects, says Julian Ardagh, CEO of Effective Intelligence.

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