customer centricity

Changing trends in South African consulting

BSG's Head of Knowledge, Gary Stocks, is celebrating a 20-year career in consulting and technology.


Mint scoops Microsoft award

Mint Management Technologies was recognised as the Dynamics 365 Customer Engagement Microsoft Partner of the Year.


Are you ready to serve?

Avaya is helping companies maximise customer satisfaction by developing a flexible software core than can be customised to almost every customer experience scenario, says Avaya Consulting Solutions Engineer Dean Mollett.

Aug 22, 2016

Accountability of election promises through citizen centricity

Citizen-centric service delivery will enable the public to hold authorities to account for the promises they made in the build up to the local government elections.


Are customers king of your castle?

Cloud, mobile, big data, and the?Internet of things?have greatly impacted technology and customer service, says?Quinton Pienaar, CEO of Agilitude.


Think global

South African businesses should think about the customer before the profit... it just might be profitable.


How to adopt customer centricity

Optimising business processes helps to facilitate customer-oriented activities.


Customer is king

Client centricity must be the driving principle of every customer service strategy.