customer centricity
3:20
Nov 28, 2017

Changing trends in South African consulting

BSG's Head of Knowledge, Gary Stocks, is celebrating a 20-year career in consulting and technology.

3:10

Mint scoops Microsoft award

Mint Management Technologies was recognised as the Dynamics 365 Customer Engagement Microsoft Partner of the Year.

3:40
Aug 28, 2017

Are you ready to serve?

Avaya is helping companies maximise customer satisfaction by developing a flexible software core than can be customised to almost every customer experience scenario, says Avaya Consulting Solutions Engineer Dean Mollett.

3:00
Aug 22, 2016

Accountability of election promises through citizen centricity

Citizen-centric service delivery will enable the public to hold authorities to account for the promises they made in the build up to the local government elections.

2:10
Jul 28, 2014

Are customers king of your castle?

Cloud, mobile, big data, and the?Internet of things?have greatly impacted technology and customer service, says?Quinton Pienaar, CEO of Agilitude.

5:40
Nov 15, 2011

Think global

South African businesses should think about the customer before the profit... it just might be profitable.

4:00
May 12, 2011

How to adopt customer centricity

Optimising business processes helps to facilitate customer-oriented activities.

4:20
Apr 12, 2011

Customer is king

Client centricity must be the driving principle of every customer service strategy.

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