customer centricity
3:20

Changing trends in South African consulting

BSG's Head of Knowledge, Gary Stocks, is celebrating a 20-year career in consulting and technology.

3:10

Mint scoops Microsoft award

Mint Management Technologies was recognised as the Dynamics 365 Customer Engagement Microsoft Partner of the Year.

3:40

Are you ready to serve?

Avaya is helping companies maximise customer satisfaction by developing a flexible software core than can be customised to almost every customer experience scenario, says Avaya Consulting Solutions Engineer Dean Mollett.

3:00
Aug 22, 2016

Accountability of election promises through citizen centricity

Citizen-centric service delivery will enable the public to hold authorities to account for the promises they made in the build up to the local government elections.

2:10

Are customers king of your castle?

Cloud, mobile, big data, and the?Internet of things?have greatly impacted technology and customer service, says?Quinton Pienaar, CEO of Agilitude.

5:40

Think global

South African businesses should think about the customer before the profit... it just might be profitable.

4:00

How to adopt customer centricity

Optimising business processes helps to facilitate customer-oriented activities.

4:20

Customer is king

Client centricity must be the driving principle of every customer service strategy.