customer centricity
Nov 28, 2017

Changing trends in South African consulting

BSG's Head of Knowledge, Gary Stocks, is celebrating a 20-year career in consulting and technology.


Mint scoops Microsoft award

Mint Management Technologies was recognised as the Dynamics 365 Customer Engagement Microsoft Partner of the Year.

Aug 28, 2017

Are you ready to serve?

Avaya is helping companies maximise customer satisfaction by developing a flexible software core than can be customised to almost every customer experience scenario, says Avaya Consulting Solutions Engineer Dean Mollett.

Aug 22, 2016

Accountability of election promises through citizen centricity

Citizen-centric service delivery will enable the public to hold authorities to account for the promises they made in the build up to the local government elections.

Jul 28, 2014

Are customers king of your castle?

Cloud, mobile, big data, and the?Internet of things?have greatly impacted technology and customer service, says?Quinton Pienaar, CEO of Agilitude.

Nov 15, 2011

Think global

South African businesses should think about the customer before the profit... it just might be profitable.

May 12, 2011

How to adopt customer centricity

Optimising business processes helps to facilitate customer-oriented activities.

Apr 12, 2011

Customer is king

Client centricity must be the driving principle of every customer service strategy.

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