customer engagement

Is your customer engagement digital ready?

A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.

Oct 23, 2018

Struggling with social technologies?

Five practical steps to building an engaging user community.


Genesys simplifies GDPR compliance for PureCloud customers

It has made available a new API for its PureCloud platform that facilitates compliance with the European Union General Data Protection Regulation.

Apr 25, 2018

The single view of the customer

The sinking sand of customer engagement.

Jan 30, 2018

Logikal, Verint ink distribution deal for SA

The partnership aims to help SA businesses to improve customer engagement through introduction of new solutions.

Jun 5, 2017

Viewpoint: Customer engagement in the cloud a game changer

Migration to cloud is leading to the massive growth and development of customer engagement tools, says Ebrahim Dinat, COO at Ocular Technologies.

Dec 8, 2016

Ditch human interactions at your peril

Interaction with human beings is still a critical aspect of customer engagement, says Avaya.

Oct 27, 2016

IBM invades chatbot space

The company unveils Watson Virtual Agent, a cognitive computing technology, in a bid to tap into the growing chatbot market.

Oct 20, 2016

Viewpoint: Communicating better using social media

The disparity between an archaic customer engagement platform and a modern customer can spell disaster for a brand.


Best practices to improve customer engagement

With a customer-centric approach, companies can add value to their clients by activating certain customer engagement practices, says Marta Peman, Africa sales manager at Presence Technology.


Rethinking customer engagement

The smart use of social media to interact with customers has substantial long-term benefits.


Contact centre role evolves

Contact centres must ensure there is consistent customer experience across multiple channels, says Interactive Intelligence.

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