customer engagement
3:50

Is your customer engagement digital ready?

A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.

3:00
Oct 23, 2018

Struggling with social technologies?

Five practical steps to building an engaging user community.

3:20

Genesys simplifies GDPR compliance for PureCloud customers

It has made available a new API for its PureCloud platform that facilitates compliance with the European Union General Data Protection Regulation.

7:10
Apr 25, 2018

The single view of the customer

The sinking sand of customer engagement.

1:50
Jan 30, 2018

Logikal, Verint ink distribution deal for SA

The partnership aims to help SA businesses to improve customer engagement through introduction of new solutions.

2:40
Jun 5, 2017

Viewpoint: Customer engagement in the cloud a game changer

Migration to cloud is leading to the massive growth and development of customer engagement tools, says Ebrahim Dinat, COO at Ocular Technologies.

1:50
Dec 8, 2016

Ditch human interactions at your peril

Interaction with human beings is still a critical aspect of customer engagement, says Avaya.

2:30
Oct 27, 2016

IBM invades chatbot space

The company unveils Watson Virtual Agent, a cognitive computing technology, in a bid to tap into the growing chatbot market.

1:40
Oct 20, 2016

Viewpoint: Communicating better using social media

The disparity between an archaic customer engagement platform and a modern customer can spell disaster for a brand.

2:10

Best practices to improve customer engagement

With a customer-centric approach, companies can add value to their clients by activating certain customer engagement practices, says Marta Peman, Africa sales manager at Presence Technology.

2:20

Rethinking customer engagement

The smart use of social media to interact with customers has substantial long-term benefits.

2:10

Contact centre role evolves

Contact centres must ensure there is consistent customer experience across multiple channels, says Interactive Intelligence.

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