Genesys simplifies GDPR compliance for PureCloud customers
It has made available a new API for its PureCloud platform that facilitates compliance with the European Union General Data Protection Regulation.
Viewpoint: Customer engagement in the cloud a game changer
Migration to cloud is leading to the massive growth and development of customer engagement tools, says Ebrahim Dinat, COO at Ocular Technologies.
Viewpoint: Communicating better using social media
The disparity between an archaic customer engagement platform and a modern customer can spell disaster for a brand.