CPaaS: How to compose collaboration and communication services at scale
CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.
New AI workflow capability for Avaya OneCloud CCaaS infused with new voice, digital engagement features to enhance customer experience
Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.
Avaya’s “Life and Work Beyond 2020” Survey Reveals Organizations Play Key Role in Individuals’ Well-Being
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today released the results of a new survey, “Life and Work Beyond 2020: The Change Makers,” examining how attitudes and feelings toward home and work life have changed over the last year.
Four tips for building a multi-experience contact centre
Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
The future-forward contact centre
CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.
Avaya Spaces adds new capabilities to modern workstream collaboration platform for hybrid work-from-anywhere era
AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.
Avaya reports first quarter fiscal 2021 financial results
Total revenue increased 4% year-over-year to $743 million and Avaya OneCloud ARR increased 38% sequentially to $262 million.
Pakistan's PTCL integrates Avaya with its digital education platform, QTaleem
Avaya Spaces innovation is enabling school administrators, teachers and students to deliver a 360-degree digital education experience.
Dubai World Trade Centre forms strategic video collaboration partnership with Avaya
The partnership will help the DWTC to create ‘blended’ conference experiences.
It’s showtime for Avaya at GITEX 2020
President of Avaya in its international markets, Nidal Abou-Ltaif, kicks off the company’s participation at the annual GITEX event, which organisers say is the only global in-person tech event of the year.
Understanding the new world of work
The pandemic highlighted that consumers want multiple channels to connect to organisations, says Brett Butler, Avaya SA.