It’s showtime for Avaya at GITEX 2020

President of Avaya in its international markets, Nidal Abou-Ltaif, kicks off the company’s participation at the annual GITEX event, which organisers say is the only global in-person tech event of the year.

11 Nov

Understanding the new world of work

The pandemic highlighted that consumers want multiple channels to connect to organisations, says Brett Butler, Avaya SA.

Jul 23, 2020

Avaya Enables Students to Continue to Learn Across Africa as 250 Million Children Lose Access to Physical Classrooms

As many as 250 million children across Africa are currently unable to access primary and secondary schools as a result of COVID-19-related closures.

Apr 6, 2020

How to implement remote learning – with speed

Avaya Spaces provides an easy way for parents to keep in touch with school administrators and teachers, says Brett Butler, sales engineering director – Middle East, Africa & Turkey at Avaya.


Avaya to showcase the route to delivering experiences that matter at GITEX 2019

Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.

Jul 19, 2019

Even Flow appointed as Avaya Distributor in Southern Africa

Epsidon Technology Holdings has announce that the distribution of Avaya will move from First Distribution to Even Flow.

Jul 16, 2019

FVC Partners with Avaya to Help Businesses Across Africa Deliver Next-Generation Digital Experiences

Under the Distribution Agreement, FVC will market, deliver and support Avaya’s industry-leading range of solutions in Africa & Egypt.


Avaya partners with Standard Chartered

The Avaya OneCloud Private solution gives Standard Chartered unified communications and contact centre solutions delivered on their own private cloud.

Mar 25, 2019

Avaya unveils cloud transformation programme in SA

The programme supports the adoption of the Avaya OneCloud solutions suite.

Mar 13, 2019

Next level intelligent customer experience spans the organisation

With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.

Mar 13, 2019

AI, next-generation voice the future trends in contact centres

Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.

Jan 25, 2019

Emerging tech allows call centres to right-size, upskill

FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.

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