Avaya unveils cloud transformation programme in SA
The programme supports the adoption of the Avaya OneCloud solutions suite.
Next level intelligent customer experience spans the organisation
With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.
AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Emerging tech allows call centres to right-size, upskill
FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.
Avaya unveils simplified branding for solutions portfolio
The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.
Westcon gives customers endpoint options with Avaya J-Series phones
Resellers can now help customers improve desktop experience with evices that are modern, connected and personalised.
Westcon-Comstor appoints SSA business unit manager
Rentia Booysen will be responsible for the company's strategic planning, development and implementation of sales and marketing programmes in Sub-Saharan Africa.