Avaya
3:40
25 Jan

Emerging tech allows call centres to right-size, upskill

FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.

1:40
25 Jan

Avaya now integrates with Slack app

The unified communications provider will add a virtual assistant for chat app Slack to its collaboration software.

2:20
23 Jan

Avaya wants 25% of its revenue from cloud by 2021

The global unified comms provider releases private cloud solutions that it hopes will accelerate its cloud business and double cloud revenue within two years.

3:20
23 Jan

Avaya remains committed to South Africa

Its business in the country strengthened over the last year, as more local enterprises made progress in their digital transformation journeys, says Avaya.

2:30
22 Jan

Avaya unveils simplified branding for solutions portfolio

The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.

2:50
Oct 4, 2018

Westcon gives customers endpoint options with Avaya J-Series phones

Resellers can now help customers improve desktop experience with evices that are modern, connected and personalised.

3:00

Avaya uses AI to improve contact centres

The company incorporates Afiniti's software, which analyses behavioural patterns to match users with agents, into its contact centre platform.

3:30
Mar 22, 2018

Westcon-Comstor appoints SSA business unit manager

Rentia Booysen will be responsible for the company's strategic planning, development and implementation of sales and marketing programmes in Sub-Saharan Africa.

2:30
Feb 2, 2018

Avaya simplifies and updates Equinox

The unified communications company rolls out updates and new products that it says will makes its primary product easier to use.

2:00
Feb 1, 2018

Avaya expands AI Connect

Three new partners will offer or integrate third-party artificial intelligence into enterprise communications.

2:30
Jan 31, 2018

Avaya's Ava takes on new life

The unified communications company evolves its Ava bot into a digital AI-enabled personal assistant for the enterprise.

2:10
Jan 30, 2018

Avaya acquires Spoken Communications

The unified communications company hopes to accelerate its growth in cloud solutions with the purchase of the AI call centre solutions firm.

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