Avaya to showcase the route to delivering experiences that matter at GITEX 2019
Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.
Even Flow appointed as Avaya Distributor in Southern Africa
Epsidon Technology Holdings has announce that the distribution of Avaya will move from First Distribution to Even Flow.
FVC Partners with Avaya to Help Businesses Across Africa Deliver Next-Generation Digital Experiences
Under the Distribution Agreement, FVC will market, deliver and support Avaya’s industry-leading range of solutions in Africa & Egypt.
Avaya unveils cloud transformation programme in SA
The programme supports the adoption of the Avaya OneCloud solutions suite.
Next level intelligent customer experience spans the organisation
With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.
AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Emerging tech allows call centres to right-size, upskill
FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.
Avaya unveils simplified branding for solutions portfolio
The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.