Avaya partners with Standard Chartered

The Avaya OneCloud Private solution gives Standard Chartered unified communications and contact centre solutions delivered on their own private cloud.

Mar 25, 2019

Avaya unveils cloud transformation programme in SA

The programme supports the adoption of the Avaya OneCloud solutions suite.

Mar 13, 2019

Next level intelligent customer experience spans the organisation

With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.

Mar 13, 2019

AI, next-generation voice the future trends in contact centres

Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.

Jan 25, 2019

Emerging tech allows call centres to right-size, upskill

FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.

Jan 25, 2019

Avaya now integrates with Slack app

The unified communications provider will add a virtual assistant for chat app Slack to its collaboration software.

Jan 23, 2019

Avaya wants 25% of its revenue from cloud by 2021

The global unified comms provider releases private cloud solutions that it hopes will accelerate its cloud business and double cloud revenue within two years.

Jan 23, 2019

Avaya remains committed to South Africa

Its business in the country strengthened over the last year, as more local enterprises made progress in their digital transformation journeys, says Avaya.

Jan 22, 2019

Avaya unveils simplified branding for solutions portfolio

The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.

Oct 4, 2018

Westcon gives customers endpoint options with Avaya J-Series phones

Resellers can now help customers improve desktop experience with evices that are modern, connected and personalised.


Avaya uses AI to improve contact centres

The company incorporates Afiniti's software, which analyses behavioural patterns to match users with agents, into its contact centre platform.

Mar 22, 2018

Westcon-Comstor appoints SSA business unit manager

Rentia Booysen will be responsible for the company's strategic planning, development and implementation of sales and marketing programmes in Sub-Saharan Africa.

Related topics