Emerging tech allows call centres to right-size, upskill
FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.
Avaya unveils simplified branding for solutions portfolio
The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.
Westcon gives customers endpoint options with Avaya J-Series phones
Resellers can now help customers improve desktop experience with evices that are modern, connected and personalised.
Westcon-Comstor appoints SSA business unit manager
Rentia Booysen will be responsible for the company's strategic planning, development and implementation of sales and marketing programmes in Sub-Saharan Africa.