25 Jan

Emerging tech allows call centres to right-size, upskill

FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.

25 Jan

Avaya now integrates with Slack app

The unified communications provider will add a virtual assistant for chat app Slack to its collaboration software.

23 Jan

Avaya wants 25% of its revenue from cloud by 2021

The global unified comms provider releases private cloud solutions that it hopes will accelerate its cloud business and double cloud revenue within two years.

23 Jan

Avaya remains committed to South Africa

Its business in the country strengthened over the last year, as more local enterprises made progress in their digital transformation journeys, says Avaya.

22 Jan

Avaya unveils simplified branding for solutions portfolio

The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.

Oct 4, 2018

Westcon gives customers endpoint options with Avaya J-Series phones

Resellers can now help customers improve desktop experience with evices that are modern, connected and personalised.


Avaya uses AI to improve contact centres

The company incorporates Afiniti's software, which analyses behavioural patterns to match users with agents, into its contact centre platform.

Mar 22, 2018

Westcon-Comstor appoints SSA business unit manager

Rentia Booysen will be responsible for the company's strategic planning, development and implementation of sales and marketing programmes in Sub-Saharan Africa.

Feb 2, 2018

Avaya simplifies and updates Equinox

The unified communications company rolls out updates and new products that it says will makes its primary product easier to use.

Feb 1, 2018

Avaya expands AI Connect

Three new partners will offer or integrate third-party artificial intelligence into enterprise communications.

Jan 31, 2018

Avaya's Ava takes on new life

The unified communications company evolves its Ava bot into a digital AI-enabled personal assistant for the enterprise.

Jan 30, 2018

Avaya acquires Spoken Communications

The unified communications company hopes to accelerate its growth in cloud solutions with the purchase of the AI call centre solutions firm.

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