Jun 3, 2021

CPaaS: How to compose collaboration and communication services at scale

CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.

May 18, 2021

New AI workflow capability for Avaya OneCloud CCaaS infused with new voice, digital engagement features to enhance customer experience

Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.

Apr 12, 2021

Avaya’s “Life and Work Beyond 2020” Survey Reveals Organizations Play Key Role in Individuals’ Well-Being

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today released the results of a new survey, “Life and Work Beyond 2020: The Change Makers,” examining how attitudes and feelings toward home and work life have changed over the last year.

Apr 7, 2021

Four tips for building a multi-experience contact centre

Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.

Mar 24, 2021

The future-forward contact centre

CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.

Mar 19, 2021

Avaya Spaces adds new capabilities to modern workstream collaboration platform for hybrid work-from-anywhere era

AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.

Feb 10, 2021

Avaya reports first quarter fiscal 2021 financial results

Total revenue increased 4% year-over-year to $743 million and Avaya OneCloud ARR increased 38% sequentially to $262 million.

Dec 7, 2020

Pakistan's PTCL integrates Avaya with its digital education platform, QTaleem

Avaya Spaces innovation is enabling school administrators, teachers and students to deliver a 360-degree digital education experience.


Dubai World Trade Centre forms strategic video collaboration partnership with Avaya

The partnership will help the DWTC to create ‘blended’ conference experiences.

Nov 26, 2020

It’s showtime for Avaya at GITEX 2020

President of Avaya in its international markets, Nidal Abou-Ltaif, kicks off the company’s participation at the annual GITEX event, which organisers say is the only global in-person tech event of the year.

Nov 11, 2020

Understanding the new world of work

The pandemic highlighted that consumers want multiple channels to connect to organisations, says Brett Butler, Avaya SA.

Jul 23, 2020

Avaya Enables Students to Continue to Learn Across Africa as 250 Million Children Lose Access to Physical Classrooms

As many as 250 million children across Africa are currently unable to access primary and secondary schools as a result of COVID-19-related closures.

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