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7:10

Pivotal Data accelerates digital transformation, enabling WFH customer solutions

Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.

2:50

Partnership to set up centralised fraud database in SA

The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.

3:30
Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.

3:30
Sep 3, 2019

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:40
Aug 21, 2019

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:20

Pivotal on Demand simplifies contact centre deployments

The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.

5:00

AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.

2:20
Apr 9, 2019

Pivotal Data recognised as top-tier Genesys partner

Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

4:40
Mar 27, 2019

Transform big data into actionable insights

Implementing intelligent technologies empowers contact centres to accommodate shifting consumer engagement preferences, says Deon Scheepers, customer engagement executive at Pivotal Data.

4:00

Preparing your company for cloud migration

An incremental approach to cloud adoption, considering costs, scale and governance implications, ensures digital transformation success, says Bruce Arnold, CEO of Pivotal Data.

4:20

Contact centres look to cloud for a CX-centric future

African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.

0:30
Aug 13, 2018

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

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