Six steps to a cloud-enabled contact centre operation
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.
COVID-19 expedites Harambee's cloud migration plans
The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.
Digital tech mobilised SA contact centre industry overnight
The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.
Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
Partnership to set up centralised fraud database in SA
The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.
Elingo quietly liquidates, ships staff to rival Pivotal
After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.
Pivotal on Demand simplifies contact centre deployments
The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.