Pivotal Data
3:30

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:40

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:20

Pivotal on Demand simplifies contact centre deployments

The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.

5:00

AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.

2:20
Apr 9, 2019

Pivotal Data recognised as top-tier Genesys partner

Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

4:40
Mar 27, 2019

Transform big data into actionable insights

Implementing intelligent technologies empowers contact centres to accommodate shifting consumer engagement preferences, says Deon Scheepers, customer engagement executive at Pivotal Data.

4:00

Preparing your company for cloud migration

An incremental approach to cloud adoption, considering costs, scale and governance implications, ensures digital transformation success, says Bruce Arnold, CEO of Pivotal Data.

4:20

Contact centres look to cloud for a CX-centric future

African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.

0:30
Aug 13, 2018

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

4:20

African contact centres look to cloud

The appetite is growing for many contact centres in Africa to evolve into as a service contracts, says Kevin Le Roux, head of Business Development at Pivotal Data.

5:00

Cloud transformation drives contact centre evolution in Africa

The adoption of CCaaS is a worldwide phenomenon that has set the stage for contact centres of all sizes to transform their operations, says Kevin Le Roux, head of Business Development at Pivotal Data.

3:20

Pivotal Data improves contact centre CX

The company has integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.

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