Navigating the new world of employee experience in contact centres
Since the pandemic indelibly changed the way contact centres operate, employee well-being has become a major focus for contact centre operators, says Karl Reed, chief solutions officer at Pivotal Data.
Responding to COVID-19's impact on CX with digital tech
The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.
Customer-centric thinking, digital technologies reshaping financial services
Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.
SendSpend navigates lockdown with Pivotal Voice
The cloud-based IP-PBX solution enables remote connectivity via an application installed on the smartphones of SendSpend staff.
Pivotal Data lays foundation for a cloud-enabled future at King Price
Interaction Connect delivered the same functionality as King Price's previous solution but with better integration – two separate applications became available on one screen.
Pivotal Data gives crisis counselling contact centre a lifeline
The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.
Pivotal Data shortlisted in Genesys EMEA Partner Awards
The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.
Pivotal Data deploys extensible cloud
Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.
Educor cloud migration creates future-ready educator
Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.
Intelligent GPS for the cloud contact centre
Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.
Six steps to a cloud-enabled contact centre operation
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.