Pivotal Data gives crisis counselling contact centre a lifeline
The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.
Pivotal Data shortlisted in Genesys EMEA Partner Awards
The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.
Educor cloud migration creates future-ready educator
Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.
Six steps to a cloud-enabled contact centre operation
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.
COVID-19 expedites Harambee's cloud migration plans
The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.
Digital tech mobilised SA contact centre industry overnight
The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.
Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
Partnership to set up centralised fraud database in SA
The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.
Elingo quietly liquidates, ships staff to rival Pivotal
After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.