The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.

The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.

Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.

Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.

The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.

Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.

The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.