Pivotal Data lays foundation for a cloud-enabled future at King Price
Interaction Connect delivered the same functionality as King Price's previous solution but with better integration – two separate applications became available on one screen.
Pivotal Data gives crisis counselling contact centre a lifeline
The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.
Pivotal Data shortlisted in Genesys EMEA Partner Awards
The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.
Pivotal Data deploys extensible cloud
Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.
Educor cloud migration creates future-ready educator
Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.
Intelligent GPS for the cloud contact centre
Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.
Six steps to a cloud-enabled contact centre operation
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.
COVID-19 expedites Harambee's cloud migration plans
The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.
COVID-19 expedites cloud transformation plans
Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.
Digital tech mobilised SA contact centre industry overnight
The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.
Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.