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Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

Jul 22, 2020

Six steps to a cloud-enabled contact centre operation

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

Jul 14, 2020

COVID-19 expedites Harambee's cloud migration plans

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

Jul 7, 2020

COVID-19 expedites cloud transformation plans

Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.

Jun 15, 2020

Digital tech mobilised SA contact centre industry overnight

The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.

May 21, 2020

Pivotal Data accelerates digital transformation, enabling WFH customer solutions

Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.


Partnership to set up centralised fraud database in SA

The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.

Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.

Sep 3, 2019

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

Aug 21, 2019

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.


Pivotal on Demand simplifies contact centre deployments

The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.


AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.

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