Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
Partnership to set up centralised fraud database in SA
The South African Fraud Prevention Service teams up with OneVault to use passive voice biometrics to combat fraud in the country.
Elingo quietly liquidates, ships staff to rival Pivotal
After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.
Pivotal on Demand simplifies contact centre deployments
The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.
Pivotal Data recognised as top-tier Genesys partner
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
Contact centres look to cloud for a CX-centric future
African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.