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Navigating the new world of employee experience in contact centres

Since the pandemic indelibly changed the way contact centres operate, employee well-being has become a major focus for contact centre operators, says Karl Reed, chief solutions officer at Pivotal Data.

Sep 3, 2021

Responding to COVID-19's impact on CX with digital tech

The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.

Jun 7, 2021

Customer-centric thinking, digital technologies reshaping financial services

Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.

May 3, 2021

SendSpend navigates lockdown with Pivotal Voice

The cloud-based IP-PBX solution enables remote connectivity via an application installed on the smartphones of SendSpend staff.

Feb 15, 2021

Pivotal Data lays foundation for a cloud-enabled future at King Price

Interaction Connect delivered the same functionality as King Price's previous solution but with better integration – two separate applications became available on one screen.

Jan 13, 2021

Pivotal Data gives crisis counselling contact centre a lifeline

The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.

Nov 30, 2020

Pivotal Data shortlisted in Genesys EMEA Partner Awards

The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.

Oct 6, 2020

Pivotal Data deploys extensible cloud

Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.

Sep 30, 2020

Educor cloud migration creates future-ready educator

Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.

Sep 4, 2020

Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

Jul 22, 2020

Six steps to a cloud-enabled contact centre operation

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

Jul 14, 2020

COVID-19 expedites Harambee's cloud migration plans

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

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