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4:30

Navigating the new world of employee experience in contact centres

Since the pandemic indelibly changed the way contact centres operate, employee well-being has become a major focus for contact centre operators, says Karl Reed, chief solutions officer at Pivotal Data.

3:40
Sep 3, 2021

Responding to COVID-19's impact on CX with digital tech

The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.

4:20
Jun 7, 2021

Customer-centric thinking, digital technologies reshaping financial services

Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.

4:50
May 3, 2021

SendSpend navigates lockdown with Pivotal Voice

The cloud-based IP-PBX solution enables remote connectivity via an application installed on the smartphones of SendSpend staff.

8:20
Feb 15, 2021

Pivotal Data lays foundation for a cloud-enabled future at King Price

Interaction Connect delivered the same functionality as King Price's previous solution but with better integration – two separate applications became available on one screen.

4:30
Jan 13, 2021

Pivotal Data gives crisis counselling contact centre a lifeline

The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.

1:00
Nov 30, 2020

Pivotal Data shortlisted in Genesys EMEA Partner Awards

The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.

4:00
Oct 6, 2020

Pivotal Data deploys extensible cloud

Facilitating a cloud-hosted contact centre environment is a key business driver for Pivotal Data.

6:40
Sep 30, 2020

Educor cloud migration creates future-ready educator

Educor opted for Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.

5:10
Sep 4, 2020

Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

2:20
Jul 22, 2020

Six steps to a cloud-enabled contact centre operation

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

6:10
Jul 14, 2020

COVID-19 expedites Harambee's cloud migration plans

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

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