SASSA’s online applications portal hits a snag

The South African Social Security Agency’s newly-launched online portal for certain social grant applications is inaccessible to some.


Nedbank launches updated Money App Lite

The app includes biometric sign-on; card and PIN registration without going into a branch; and chat functionality to contact an agent directly from the app.


GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.


‘Weak’ govt IT systems enabled COVID-19 corruption, says auditor-general

The auditor-general’s audit unravels governance and information technology gaps, which created opportunities for abuse of COVID-19 relief initiatives.


COVID-19 grant recipients can switch payment method

The South African Social Security Agency will once again open its online system to allow recipients of the R350 social relief grant to change to their preferred method of payment.


Ndabeni-Abrahams meets SAPO, Postbank boards amid social grant tiff

The minister implores the boards to fast-track the digitisation of banking services, as squabbles about R350 relief grants take centre stage.

Aug 6, 2020

Ex-SASSA officials get 10 years imprisonment for fraud

The officials were sentenced for defrauding the state of almost R1.2 million in a well-orchestrated manipulation of the agency’s system.

Jul 31, 2020

SASSA enables changes for easier access to COVID-19 grant

The South African Social Security Agency opens its system to approved beneficiaries of the COVID-19 grant, allowing them to alter banking details online.

Jul 29, 2020

Hawks nab suspected hackers targeting SASSA in Nelspruit

The Directorate for Priority Crime Investigation says the accused were plotting to pillage SASSA by hacking into the social security agency’s system.

Jul 23, 2020

SASSA approves more COVID-19 grant applicants

The agency’s switch to an updated database sees an additional one million applicants approved for the R350 social relief grant.

Jul 21, 2020

GovChat uses social media to help SASSA manage FAQs

The citizen engagement platform will assist SASSA in managing frequently asked questions about the R350 relief grant, via WhatsApp and Facebook Messenger.


SASSA gives rejected COVID-19 grant applicants a ‘lifeline’

The agency switches to an updated database after discovering declined applicants actually do qualify for the R350 relief grant.

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