Customer Contact
4 hours ago

Local chatbot developer gets R7m funding

Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.


Talksure is moving

The company is moving to new premises at Parkside, Umhlanga Ridge, in December, as it has outgrown its current facility.


White paper: Five real-world examples of analytics-driven quality management

Impacting business initiatives and achieving contact centre goals.


Fujitsu SELECT Innovation Awards recognise D.FI

The French SELECT Partner won for its AI-based system that reduces errors and accelerates how support tickets are handled.


UK-based PCI Pal expands to SA

The secure payment solutions provider for contact centres expands to SA and signs up its first local reseller, Ninzi-Connect.


Loyalty crucial in hospitality industry: LoyaltyPlus

Loyalty or rewards programmes are a major revenue generator in the hospitality industry, says Frik van der Westhuizen, marketing director at LoyaltyPlus.

12 Nov

SAP to buy Qualtrics for $8bn

The deal with SAP pre-empts a planned stock market listing by the US-based company that specialises in surveying consumers online.


Digital disruption is changing our lives

Companies must evolve to provide information and access across a wide range of channels, says Dave Vernon, senior Solutions Consultant (Workforce Optimisation) at Aspect Software.

9 Nov

Contact centres must embrace the cloud or else

Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.

9 Nov

eBook: The evolution of customer experience... a look ahead to 2020

Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.


Dimension Data launches annual 'Tech Trends' forecast for 2019

According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.

6 Nov

What will ERP look like in 2025?

Forget the old, stoic and immovable ERP: tomorrow's ERPs will be dynamic, smart and follow the user.

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