White paper: Five real-world examples of analytics-driven quality management
Impacting business initiatives and achieving contact centre goals.
Loyalty crucial in hospitality industry: LoyaltyPlus
Loyalty or rewards programmes are a major revenue generator in the hospitality industry, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
eBook: The evolution of customer experience... a look ahead to 2020
Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.
Dimension Data launches annual 'Tech Trends' forecast for 2019
According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.