Customer Contact
2:00
8 hours ago

Commvault SA welcomes home one of its own

Johan Scheepers returns from his role in Dubai as country head for SA.

2:00

ITWeb debuts inaugural CX summit

ITWeb Customer Experience 2019 will be held on 15 October in Bryanston.

3:00
Thursday

Why a solid CX still challenges companies and what to do

Many companies don’t yet have the digital tools needed to get customer data to determine the customer experience, says Calton Nhando, digital consultant at IndigoCube.

4:00
Thursday

Keeping up with the modern customer

Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.

3:10

Globe Telecom deploys Aspect Unified IP

The Aspect omnichannel customer interaction management software met all of Globe Telecom's business user and technical requirements.

2:30

CallCabinet sets new standard with AI-driven voice analytics tools for its Atmos call recording platform

CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.

2:40

Aspect Software announces Aspect Via Workforce Management for Microsoft Azure

Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.

2:20

William Hill, Aspect Software form strategic partnership

The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.

1:30

NBConsult makes Microsoft Awards finalist list

The company was honoured among a global field of top Microsoft partners for providing outstanding solutions and services in the Intelligent Communications category.

1:30

MCI launches eXtend, its next-generation WealthTech Platform

eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.

3:00

Digitalisation for insurers

The modern insurer must be digitally savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at SilverBridge.

3:00

Talksure expands internationally

The Durban-based independent financial services company hopes its international growth will help position it as a destination of choice for outsourcing.

Related topics