Customer Contact
9 hours ago

1Stream integrates with Salesforce

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.


NICE receives Gartner recognition

The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement

11 hours ago

Digital communication key to good customer experience

Companies that embrace digital communication also see higher levels of engagement from their customers, says Brent Haumann, CXO at Striata.

11 hours ago

The secret to meaningful business: investing in society

Through collaboration and partnership, companies can do more to make a tangible difference to uplift communities, says Wynand Smit, CEO of INOVO.


Manage your service delivery

The ability to provide stellar service is more difficult than you'd think, especially as businesses grow. Implementing the right technology to manage the process is key to providing a consistently high standard of service - both to customers and within the business itself.


eBook: A tech company's profitability guide

Profitability makes the difference between loving your tech business and struggling through sleepless nights. ConnectWise helps you through the journey.


Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.


SAA, Nedbank launch world first with SAA Voyager Cheque Card

South African Airways Voyager and Nedbank have launched what they say is a world first: a cheque card which guarantees users earn air miles per transactional swipe.


White paper: Enhance relationship-based selling techniques with AI

Microsoft white paper teaches businesses how to enrich client relationships using AI.


Conquering the customer experience

In today's fast-paced managed services industry, it is more important than ever that a company acts as a trusted advisor to its customers.


eBook: Ten hidden costs of quoting with spreadsheets

ConnectWise investigates why companies should not shy away from investing in a professional proposal automation platform.


The age of the bot

Bennie van Rensburg, senior business optimisation manager at Altron Bytes Managed Solutions, provides an inside look at the development of the company's Botler chatbot.

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