Accenture Interactive opens first Fjord studio in Africa
The studio is aimed at helping Accenture Interactive's clients to design digital products and services to meet customer requirements.
Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Distribution platforms assist in B2B sales process
ChannelCenter's marketplace feature provides customers with a comprehensive database of products along with specs for comparison purposes.
Shifting to bots in challenging retail environment
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.
Recognising, rewarding, retaining 'high value customers'
Businesses should automate systems that deal with client account issues, and take a proactive approach to customer service, says Frik van der Westhuizen, Marketing Director at LoyaltyPlus.
Employee experience is critical to digital transformation
Most enterprises focus on the customer experience as a key driver of their digital transformation strategy, but the employee experience is just as important.