Customer Contact
2:30
4 hours ago

Local chatbot developer gets R7m funding

Kalon Venture Partners and VC Compass invest in financial services chatbot provider, FinChatBot.

2:30
Friday

Talksure is moving

The company is moving to new premises at Parkside, Umhlanga Ridge, in December, as it has outgrown its current facility.

1:00
Thursday

White paper: Five real-world examples of analytics-driven quality management

Impacting business initiatives and achieving contact centre goals.

6:20

Fujitsu SELECT Innovation Awards recognise D.FI

The French SELECT Partner won for its AI-based system that reduces errors and accelerates how support tickets are handled.

2:40
Tuesday

UK-based PCI Pal expands to SA

The secure payment solutions provider for contact centres expands to SA and signs up its first local reseller, Ninzi-Connect.

2:20
Tuesday

Loyalty crucial in hospitality industry: LoyaltyPlus

Loyalty or rewards programmes are a major revenue generator in the hospitality industry, says Frik van der Westhuizen, marketing director at LoyaltyPlus.

3:00
12 Nov

SAP to buy Qualtrics for $8bn

The deal with SAP pre-empts a planned stock market listing by the US-based company that specialises in surveying consumers online.

2:00

Digital disruption is changing our lives

Companies must evolve to provide information and access across a wide range of channels, says Dave Vernon, senior Solutions Consultant (Workforce Optimisation) at Aspect Software.

4:00
9 Nov

Contact centres must embrace the cloud or else

Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.

0:30
9 Nov

eBook: The evolution of customer experience... a look ahead to 2020

Challenges facing businesses have been exacerbated by growing cost pressures, siloed behaviours, and the need to deliver tangible value.

3:00

Dimension Data launches annual 'Tech Trends' forecast for 2019

According to Dimension Data's new report, digital transformation is set to shift from theory to reality in the next 12 months.

4:40
6 Nov

What will ERP look like in 2025?

Forget the old, stoic and immovable ERP: tomorrow's ERPs will be dynamic, smart and follow the user.

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