Why a solid CX still challenges companies and what to do
Many companies don’t yet have the digital tools needed to get customer data to determine the customer experience, says Calton Nhando, digital consultant at IndigoCube.
CallCabinet sets new standard with AI-driven voice analytics tools for its Atmos call recording platform
CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.
Aspect Software announces Aspect Via Workforce Management for Microsoft Azure
Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.
William Hill, Aspect Software form strategic partnership
The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.
MCI launches eXtend, its next-generation WealthTech Platform
eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.