NICE receives Gartner recognition
The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement
Digital communication key to good customer experience
Companies that embrace digital communication also see higher levels of engagement from their customers, says Brent Haumann, CXO at Striata.
The secret to meaningful business: investing in society
Through collaboration and partnership, companies can do more to make a tangible difference to uplift communities, says Wynand Smit, CEO of INOVO.
Manage your service delivery
The ability to provide stellar service is more difficult than you'd think, especially as businesses grow. Implementing the right technology to manage the process is key to providing a consistently high standard of service - both to customers and within the business itself.
SAA, Nedbank launch world first with SAA Voyager Cheque Card
South African Airways Voyager and Nedbank have launched what they say is a world first: a cheque card which guarantees users earn air miles per transactional swipe.
White paper: Enhance relationship-based selling techniques with AI
Microsoft white paper teaches businesses how to enrich client relationships using AI.
eBook: Ten hidden costs of quoting with spreadsheets
ConnectWise investigates why companies should not shy away from investing in a professional proposal automation platform.