Cloud offers a silver lining to the insurance industry
Insurers who choose to adopt a software-as-a-service (SAAS) model will reap the benefits of this investment very quickly... it ensures a much lower cost per policy in the short to medium term by negating the need "to throw tin and processing power" at the problem.
More support for OS among managers than developers
This was one of the findings of the Gitlab Global Developer Survey which took place towards the end of 2017.
Viewpoint: WFM tools address future business scenarios
The contact centre environment needs a global workforce management solution to be flexible, says Ocular COO Ebrahim Dinat.