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2:10
17 Jun

Infobip introduces cloud contact centre, Conversations

Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.

2:40
May 19, 2020

Facebook to address child sexual exploitation-encryption concerns

The social media giant’s shareholders will vote on public concerns raised about how end-to-end encryption could promote child abuse on the platform.

3:20
Oct 2, 2019

SA among nations with poor voice app experience

Opensignal finds the true state of voice app experience of smartphone users in Africa is either poor or very poor.

4:10
Feb 8, 2019

Facebook's convergence conundrum

Merging Facebook Messenger, WhatsApp and Instagram is a risky gamble and there isn't a good enough reason to do so.

3:20
Jan 28, 2019

Facebook to integrate Messenger with WhatsApp, Instagram

Facebook CEO Mark Zuckerberg reportedly wants to integrate the messaging services of WhatsApp, Instagram and Facebook Messenger.

4:20
Aug 1, 2018

Absa intros conversational banking on WhatsApp

The bank now allows account holders to use ChatBanking to complete financial transactions without exiting the messaging app.

2:30
Jul 20, 2018

Viewpoint: The growing trend of conversational commerce

Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.

1:40
Jun 26, 2018

IBM taps emotions for Wimbledon highlights

The All England Lawn Tennis Club partners with IBM to introduce the Watson AI platform, which recognises players' emotions.

3:20
Jun 22, 2018

Instagram's new app to take on YouTube

The picture-sharing social network unveils a new standalone, video-only app to its now one billion users worldwide.

3:00
Jun 18, 2018

Real-time communication with your customers

If you want to gain and keep a competitive advantage, a reliable and innovative communications platform as a service is what you need, says CM.

3:30
Mar 15, 2018

Liberty readies for insurance chatbot

The investment group's short-term insurance unit is developing a chatbot to facilitate communication with customers and transform insurance quotes.

2:50
Feb 5, 2018

Hippo.co.za introduces chatbot for Web interactions

The bot uses AI to provide customers with a quotation on any of the financial services products on Hippo.co.za.

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