Infobip introduces cloud contact centre, Conversations
Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.
Facebook to address child sexual exploitation-encryption concerns
The social media giant’s shareholders will vote on public concerns raised about how end-to-end encryption could promote child abuse on the platform.
Facebook to integrate Messenger with WhatsApp, Instagram
Facebook CEO Mark Zuckerberg reportedly wants to integrate the messaging services of WhatsApp, Instagram and Facebook Messenger.
Viewpoint: The growing trend of conversational commerce
Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.
Hippo.co.za introduces chatbot for Web interactions
The bot uses AI to provide customers with a quotation on any of the financial services products on Hippo.co.za.