Bad customer service costs local e-tailer sector dearly
A study finds SA’s e-commerce market has the potential to double over the next two years, but poor customer experience costs the industry billions.
Massmart bids to control e-commerce platform OneCart
The JSE-listed retailer says the proposed transaction is in line with its strategy to invest in and accelerate its e-commerce presence.
Beware of new e-commerce fraud modus operandi
Online merchant fraudsters are using automated scripts or software to attempt transactions or payments, says First National Bank.
TFG Africa sees online growth after closing 29 stores
The fashion retail giant posts Q1 online shopping turnover growth of 23.2%, with its e-commerce revenue contributing 9.8% to total group turnover.
Online shopping boom leads to social commerce trend
PayFast reveals Gen Z’s growing influence on SA’s e-commerce landscape, as this generation moves local shopping to social media platforms.
How to choose the right e-commerce platform for your online business
Now more than ever, it’s crucial to have an e-commerce website that works for your business needs, says Thomas Vollrath, CEO of 1-grid.
Discovery commerce is ‘goldmine’ for SA’s e-shopping market
As the democratisation of commerce unfolds, discovery commerce has the power to reset the rules of engagement in SA’s e-shopping sector, says Facebook.
Buy now, pay later models to turbo-charge SA’s online shopping
Buy now, pay later flexible payments gain prevalence in SA’s e-commerce sector, as more consumers select interest-free credit options.
The rise and rise of online betting
It’s clear that the smart bet is online, because the digital future has arrived, and it’s landed in a way that none of us expected.
Pandemic fuels Amazon’s blow-out Q1 financial results
The company posts strong results in the first quarter ended 31 March, as online shopping surges as a result of COVID-19.
More shoppers see convenience as catalyst to engage online
As Internet penetration reaches 64% of the population, more locals aged between 35 to 54 years are choosing to shop online, says OneDayOnly.