Elingo quietly liquidates, ships staff to rival Pivotal
After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.
Being customer-obsessed a major competitive strategy
Organisations that can navigate the new digital and are obsessed with customer requirements will see revenue growth, says Forrester.
Businesses go digital to bolster customer experience
This year businesses will focus on digital transformation mainly to align and improve customer experience, say experts.