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3:30
Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.

2:50
Dec 12, 2019

Cloud, AI and RPA – call centres in 2020

The line between call centres and functions like finance, sales and support is blurring as companies use cross-functional experience to enhance customer service, says Ian Goss-Ross, chief executive officer of Elingo.

2:00
Apr 15, 2019

Elingo delivers value as Gold Genesys Partner

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.

2:20

Being customer-obsessed a major competitive strategy

Organisations that can navigate the new digital and are obsessed with customer requirements will see revenue growth, says Forrester.

2:40
Jan 13, 2017

Businesses go digital to bolster customer experience

This year businesses will focus on digital transformation mainly to align and improve customer experience, say experts.

2:30
Jun 21, 2013

IT partnerships: bigger not always better

SMEs offer several advantages over large enterprises when it comes to delivering IT services, says Elingo.

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