Why a solid CX still challenges companies and what to do
Many companies don’t yet have the digital tools needed to get customer data to determine the customer experience, says Calton Nhando, digital consultant at IndigoCube.
Business users key to saving enterprises from cyber threats
A symbiosis of IT specialists and businesspeople is needed to maximise system, application and data security that minimises exposure to hackers.
Frictionless security is tough but you can ease the pain
Security has to get smarter if people are going to actually use it and that's what frictionless security is all about.