Building loyalty is critical during times of COVID-19
If a brand can convey relevant messages to a regular customer with the potential for discounts or specials customised for that user, it will start growing its business more effectively.
Network performance to determine smartphone customer loyalty
Network performance will decide how loyal these users will be towards their operators in the future, says a report.
The annual IBM Consumer Study shows consumers are becoming increasingly tech-savvy and empowered, and retail should adapt accordingly.
Govt hands out Telkom shares
Telkom`s Khulisa shareholders are to receive a total of about R98 million in free shares.