Stellenbosch-based Clevva goes global after signing UK deal
The local Web platform developer prepares to offer its solutions globally after inking a partnership with UK-based Blue Prism.
Building a digital expert to power client self-service
Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?
The AI compliance battle
We still need to be hyper-critical of the impact of AI-powered decisions on people and society.
Local business prepares for AI-based collaboration
Technologies like artificial intelligence, machine learning and deep learning are making inroads in the collaboration process, says Dark Fibre Africa.
It's time to rethink knowledge management approach
Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.
Use tech to create super-agents, not replace them
Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.
Making the case for expert logic
Here's why artificial intelligence solutions won't transform your company's assisted service capability.
Local company preserves expertise using AI
An AI-powered platform is helping Polyflor SA retain more than 55 years of industry knowledge.
On-the-job training with IA
Intelligence augmentation has the power to transform labour markets forever.
Tech vs people: South Africa's skills conundrum
So what then is the fate of the call centre agent? Well, while AI can give the right answer, it struggles to give the right experience says Ryan Falkenberg, co-CEO, CLEVVA.
EndeavorSA shows entrepreneurs counter unemployment
Research shows high-impact entrepreneurs have a direct effect on job creation in the areas in which they operate.