Mar 15, 2019

Building a digital expert to power client self-service

Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?

Feb 19, 2019

The AI compliance battle

We still need to be hyper-critical of the impact of AI-powered decisions on people and society.

Aug 29, 2018

Local business prepares for AI-based collaboration

Technologies like artificial intelligence, machine learning and deep learning are making inroads in the collaboration process, says Dark Fibre Africa.

Jul 31, 2018

It's time to rethink knowledge management approach

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.

Jul 19, 2018

Use tech to create super-agents, not replace them

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

Jul 17, 2018

Making the case for expert logic

Here's why artificial intelligence solutions won't transform your company's assisted service capability.


Local company preserves expertise using AI

An AI-powered platform is helping Polyflor SA retain more than 55 years of industry knowledge.


On-the-job training with IA

Intelligence augmentation has the power to transform labour markets forever.


Tech vs people: South Africa's skills conundrum

So what then is the fate of the call centre agent? Well, while AI can give the right answer, it struggles to give the right experience says Ryan Falkenberg, co-CEO, CLEVVA.

Feb 20, 2017

EndeavorSA shows entrepreneurs counter unemployment

Research shows high-impact entrepreneurs have a direct effect on job creation in the areas in which they operate.

Dec 7, 2016

Learn and earn

Technology can help break the stranglehold of the South African skills crisis.

Sep 21, 2016

AI is open for business

Artificial intelligence has the potential to change the future of work and the role of people.

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