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CEM
2:50
19 Mar

Intuate Group and UK-based Lokulus launch advanced customer experience platform

The self-service capabilities, process automation and streamlining of manual processes that define the CEM platform enable quicker and easier customer interactions, says Tanica van As, Marketing Communications at Intuate Group.

4:40

Outside-in architecture

Knotion Consulting has developed a framework for customer experience management, which it uses as a starting point for outside-in architecture.

5:50

Managing customer expectations with interaction analytics

Only customer satisfaction scores are a real indicator of the outcome of interactions, says Cecilia Jofr?, Executive of Intuate Group.

3:50
Mar 17, 2014

Avaya's customer experience management solutions

The company has announced CEM solutions to help businesses master the omni-channel customer experience.

1:50
Nov 29, 2005

Customers buy 'experiences`

Customer experience management is an important facet of CRM, an industry player believes.

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