This annual online shopping day is the cause of many sites and apps crashing, leaving consumers disappointed and social media buzzing, says DVT.

This year's Black Friday was the biggest yet in South Africa, and proved how unprepared some online retailers were for the influx of shoppers.

Thousands of South Africans spent millions at e-commerce sites this past weekend, despite technical issues.

Thanksgiving and Black Friday online sales in the US surged to a record high of $7.9 billion, up 17.9% from a year ago.

Several local online retailers have had trouble keeping their sites up and running due to overwhelming volumes of visitors trying to find a deal this Black Friday.

The correct application of analytics by retailers will ensure that neither they, nor their customers, have a black time on Black Friday.

While Black Friday is known as retail's craziest day of the year, deeper analysis of customer data can make life easier. However, the data needs to be obtained without negatively impacting customers.

American shoppers had splurged more than $1.52 billion online by Thanksgiving evening.

For two days only, you can get 50% off the price of QuickBooks Pro accounting software.

Previously hesitant online shoppers are likely to be enticed by virtual deals this Black Friday, making it critical for sites to give them a good experience.

With CM Customer Contact, companies can communicate with all customers on all channels via one dashboard, CM says.

The number of users attacked with financial malware increased 22.49% in Q4 2016 globally, according to Kaspersky Lab.