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2:40
Yesterday

AI-enabled chatbots improve call centre deflection rate

AI can support human staff and make them ‘superhuman customer service agents’, says Vishal Chopra, Freshworks.

2:50

Pandemic drives contact centre revolution

The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.

2:50

Get IT out of the office to boost employee engagement

A webinar hosted by Freshworks, in partnership with ITWeb, focused on technology’s role in employee engagement.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

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