Contact centre
Jul 12, 2018

The rise... and rise... of the contact centre

The growth of the outsourced call centre industry globally has been meteoric, says Ron Keschner, group sales director at Go Rentals.

May 9, 2011

Customers control contact centre industry

In the last 10 years, there has been a shift in control from organisation to consumer, says Siva Pather, GM of customer interactive solutions at Dimension Data.

Jun 28, 2007

Contact centres attract business

Choosing the right contact centre solution is a tricky exercise, says Dawn Wood, business executive at Atio.

Jun 26, 2007

Contact centres vital for 2010

At the 2010 World Cup, contact centres will form a crucial point of contact with visitors to SA, says Dawn Wood, business executive at Atio.

Sep 29, 2006

Contact centre migrates to effectiveness

Making a contact centre more efficient isn`t enough to make it competitive.

Aug 19, 2005

Calling all governments

Wanting to develop SA as an outsourcing destination is all good and well, but it appears success is largely dependent on government`s contribution. So what`s taking so long?

Mar 29, 2005

The euphoria and the fretting

The call centre business in SA is booming, and research suggests this will continue for another few years. However, we need to overcome some stumbling blocks before SA can become a preferred call centre destination.

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