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2:00

Ocular Technologies undergoes transformation

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.

4:20
Apr 24, 2018

Bots no longer a nice to have, but a necessity

The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.

2:20

Viewpoint: Sorry! The chat is over...for now

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.

3:20
Apr 12, 2018

What was the name of your first pet?

Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.

2:40

Key insights from Deloitte's 2017 survey

Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.

1:50

Successful digitisation - a people thing

Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.

2:40
Nov 9, 2017

Modern self-service tech improves CX and bottom line

Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.

2:10
Oct 19, 2017

Viewpoint: It takes a village to raise a bot

Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.

2:30

They're here! Are you ready?

It's time to finally put down the phone and look at different platforms to keep millennials engaged, says Ebrahim Dinat, COO of Ocular Technologies.

2:30

Viewpoint: Manage your workforce in the cloud

Ebrahim Dinat, COO of Ocular Technologies, explores the current state of the cloud contact centre.

3:10

Empowered agents force role change in contact centre

Contact centre managers must commit more time to BI, provision workloads, and making the change in role from enforcer to mentor, says Ocular Technologies.

2:50

Viewpoint: Messaging tools help achieve business results

Messaging is the best customer service conversation channel, says Ebrahim Dinat, COO of Ocular Technologies.

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