Ocular Technologies undergoes transformation
The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.
Bots no longer a nice to have, but a necessity
The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.
Viewpoint: Sorry! The chat is over...for now
The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.
What was the name of your first pet?
Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.
Key insights from Deloitte's 2017 survey
Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.
Successful digitisation - a people thing
Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.
Modern self-service tech improves CX and bottom line
Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.
Viewpoint: It takes a village to raise a bot
Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.
They're here! Are you ready?
It's time to finally put down the phone and look at different platforms to keep millennials engaged, says Ebrahim Dinat, COO of Ocular Technologies.
Viewpoint: Manage your workforce in the cloud
Ebrahim Dinat, COO of Ocular Technologies, explores the current state of the cloud contact centre.
Empowered agents force role change in contact centre
Contact centre managers must commit more time to BI, provision workloads, and making the change in role from enforcer to mentor, says Ocular Technologies.