Presence Technology

Real-time management impacts customer experience

The Presence Technology e-book explores the five key concepts that should be considered to carry out an optimal RTM strategy.


Presence Technology product scoops Customer Magazine award

The Presence Widgets module allows for the generation of customisable views of contact centre performance and productivity metrics.


One-to-one with Enghouse CTO Alex Black

Black is chief technical officer of Enghouse Interactive, responsible for the contact centre division. He gives insight into the company's strategy.?


Presence Suite 10.2 unveiled

Version 10.2 brings contact centre users improved monitoring and proactive detection and resolution of incidents.

Oct 31, 2016

Enghouse Systems acquires Presence Technology

The acquisition furthers Enghouse's goal to build its global business with expansion into Spain, South Africa, Colombia, Mexico and Brazil.


Leading digital transformation in your contact centre

Presence Technology lists four basis steps to perform the digital transformation in the contact centre.


Presence Technology in 2016 Gartner Magic Quadrant

It has been included by Gartner in the Contact Centre Infrastructure Magic Quadrant.

May 18, 2016

Practical ways to drive CX excellence

INOVO and Presence Technology will present a customer experience event, to be hosted in Cape Town and Johannesburg on 7 and 9 June, respectively.


Presence Technology receives WebRTC award

Presence WebRTC Agent has been named the 2016 WebRTC Product of the Year Award winner.


Best practices to improve customer engagement

With a customer-centric approach, companies can add value to their clients by activating certain customer engagement practices, says Marta Peman, Africa sales manager at Presence Technology.


Omnichannel strategy the new trend for contact centres

This service lets multichannels work together so the customer can interact directly with the provider using self-service portals or online communities.

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