Presence Technology product scoops Customer Magazine award
The Presence Widgets module allows for the generation of customisable views of contact centre performance and productivity metrics.
Leading digital transformation in your contact centre
Presence Technology lists four basis steps to perform the digital transformation in the contact centre.
Presence Technology in 2016 Gartner Magic Quadrant
It has been included by Gartner in the Contact Centre Infrastructure Magic Quadrant.
Presence Technology launches 'Unified Instance Manager'
This new technology doubles the capabilities of the contact centre.
Omnichannel strategy the new trend for contact centres
This service lets multichannels work together so the customer can interact directly with the provider using self-service portals or online communities.