Presence Technology
0:30

Real-time management impacts customer experience

The Presence Technology e-book explores the five key concepts that should be considered to carry out an optimal RTM strategy.

1:10

Presence Technology product scoops Customer Magazine award

The Presence Widgets module allows for the generation of customisable views of contact centre performance and productivity metrics.

6:10

One-to-one with Enghouse CTO Alex Black

Black is chief technical officer of Enghouse Interactive, responsible for the contact centre division. He gives insight into the company's strategy.?

3:00

Presence Suite 10.2 unveiled

Version 10.2 brings contact centre users improved monitoring and proactive detection and resolution of incidents.

1:20
Oct 31, 2016

Enghouse Systems acquires Presence Technology

The acquisition furthers Enghouse's goal to build its global business with expansion into Spain, South Africa, Colombia, Mexico and Brazil.

6:00

Leading digital transformation in your contact centre

Presence Technology lists four basis steps to perform the digital transformation in the contact centre.

1:30

Presence Technology in 2016 Gartner Magic Quadrant

It has been included by Gartner in the Contact Centre Infrastructure Magic Quadrant.

1:50
May 18, 2016

Practical ways to drive CX excellence

INOVO and Presence Technology will present a customer experience event, to be hosted in Cape Town and Johannesburg on 7 and 9 June, respectively.

1:50

Presence Technology receives WebRTC award

Presence WebRTC Agent has been named the 2016 WebRTC Product of the Year Award winner.

2:10

Best practices to improve customer engagement

With a customer-centric approach, companies can add value to their clients by activating certain customer engagement practices, says Marta Peman, Africa sales manager at Presence Technology.

2:10

Omnichannel strategy the new trend for contact centres

This service lets multichannels work together so the customer can interact directly with the provider using self-service portals or online communities.

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