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4:50

Getting bots right for inbound work and customer engagement

Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.

3:40
Jul 27, 2020

Big data is big, but it must be real-time

When information derived from the data is integrated back into the business in the right way, real-time feeds can start informing real-time interactions with existing business processes, says Richard Firth, CEO of MIP Holdings.

4:40
Jul 20, 2020

What disaster recovery reveals about the channel's future

Work from home, or remote working, is likely here to stay.

4:30
Jul 13, 2020

Are crypto-currencies the 21st century’s biggest fraud?

Crypto-currency’s energy-intensive verification process is less efficient than systems that rely on a trusted central authority like a central bank, says Richard Firth, CEO of MIP Holdings.

3:10

COVID-19 killed traditional disaster recovery

Until a few months ago, DR was focused on providing business resilience by offering an off-site office environment that allowed employees to operate as if they were in their normal premises, says Richard Firth, CEO of MIP Holdings.

3:00
Jun 1, 2020

Are you ready for the 4IR?

Companies that embrace AI and integrate it into every element of their business and technology strategies today, are the ones that will be leading the future, says Richard Firth, CEO of MIP Holdings.

4:40
May 29, 2020

It’s time to move beyond tech’s big bang attitude

The tech sector should focus more attention on the attitudes today that unintentionally keep people and businesses on the wrong side of the digital divide, says Richard Firth, CEO of MIP Holdings.

4:10
May 11, 2020

Innovate for the new normal

Companies across the value chain will need to look at adapting how they work and what they offer to stay relevant, says Richard Firth, CEO of MIP Holdings.

3:30
Apr 30, 2020

Start training the skills of the future, now

The jobs conversation around 4IR should be about upskilling and creating digital skills rather than job losses, says Richard Firth, CEO of MIP Holdings.

4:50
Apr 23, 2020

Practising business process socialisation

Business process socialisation improves a company’s ability to continue doing business from anywhere – especially when its staff are not together.

4:30

AI set to enhance customer experience

AI interactivity will allow businesses to identify issues, troubleshoot problems, route customers, and deal with issues with far greater accuracy than human interactions alone, says Richard Firth, CEO of MIP Holdings.

3:20
Dec 11, 2019

Cloud still too pricey in SA

Local companies do not see the equivalent savings businesses in other countries do because of the exchange rate, says Richard Firth, CEO of MIP Holdings.

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